Simrad YachtingReviews of simrad-yachting.com

Simrad support very poor. I have a complete Simrad system with NSO EVO 2 processor, auto-pilot, three MO19 monitors, radar, RS90 vhf radio, WR20 remote, about 10 instruments, and many other components, total value probably about $30,000 - $40,000 only 8 years old. On a 2014 model boat. One day all is working fine, the next the processor keeps rebooting over and over. It is not useable. I called for tech support. They ask me a few basic questions like have I got adequate power to system, etc. They are just reading from a flow chart and seem to know little about the product and then tell me the system is out of warranty and not serviceable. There was no offer to let level 2 support help. A product that is this expensive and only 8 years old should not be obsolete. I think everyone expects more of a company that professes to be the leader in the industry. Please advise if there is more support available.

Never delivered

Never received the product that I ordered

They have the absolute worse customer support of just about any company, and certainly any marine company I have ever come across. Their equipment is very ‘fussy’ and they offer no help - even to equipment that is under warranty, I would avoid them at all costs

Thousands of dollars down in the drink, for the lack of replacement tri-cable for their weather radar interface. Spent hours on the phone, gave serial numbers, I now think they were just full of sh*# and my nss evo2 is garbage. All because current cable has damage. Hours with tech support, escalated and told I need to buy new system for wm-4 equipment according to Supervisor! Nope, I will choose another brand as this not supporting replacement parts is a terrible excuse for customer service, sharing with marina accounts. One generation later product and no support? WEAK

Spent $3,000+ , now wm3 obsolete for lack of replacement cable on the nss9 evo2 and wm3 Sirius weather equipment and it is now no longer usable for the lack of their trip splitter cable, as current cable damaged. Spent hours on the phone with tech support, Jay tried to help, case escalated only to be told I need to replace my whole system for wm4 equipment according to Supervisor! This is a life safety issue as I deliver products to marinas throughout the Bahamas. Supervisor Response, buy new package to get wm4 weather radar. As a former Product Manager how do you not support replacement parts? Poor excuse for support of your products, will broadcast across social media and my marina accounts. Very sad, no reason for no replacement parts for immediate prior gen product.

The worst in customer service I’ve spent over $5000 over the last 2 years on Simrad equipment and the units never worked right you can’t speak to tech support after 4:00 pm well I work till 4:30 so that makes it difficult and when you do talk to them the do not know their own equipment and put you on hold several times after 3 1/2 hrs on the phone and then they transfer you to level 2 support they can only tell you that the Ethernet port is bad REALLY?!?!? The units are only 2 years old and oh by the way the warranty is only 2 years!!’ that’s your answer after almost 5 hrs on the phone what a waste of money and time then they tell me well you have 2 units that should be ok WHAT?!?!?

Just found out the hard way that since my unit is out of warranty, they won’t even look at it unless I give them my credit card and agree to buy someone else’s pre-broken unit for half price. I doubt they’ll even look at it if I send it in, they’ll just wait a couple days and mail me another POS.