Simrad YachtingReviews of simrad-yachting.com

Put 18k in all new 2 evo3 12”s, 10kw open array. Ap44 Pilot April/2018. long story short it’s been one thing after another from Ethernet cable 1st, then one of units kept blowing a fuse and now the autopilot pump.. and still have not received one of the rebate cards for one of the units.. cannot get an email or return call from anyone at simrad was told it would be 3-4 weeks for them to Check the pump to see if they were gonna cover it!! Told me I could by another $800 dollar pump if didn’t want to wait!!! This was all installed by a certified simrad dealer and I’m having to pay shop labor each time I take it in!! I have emails and text for days from installer, rep, and simrad all giving me the runaround passing blame from one to the next.. it’s bad enough that I’m having problems but even worse that “SIMRAD” is not helping at all... Hopefully this helps someone before they make the same mistake I did!

Purchased a Lowrance Hook2 Bracket Swivel Adapter through your website. I received very poor communications, poor response to inquiry, and the item arrived defective... would not swivel at all to allow for mounting.

I have tried for a week to get info on the status of my order. I’ve called and the reps were very nice but couldn’t get the information. I’ve filled out online contact requests to no avail. Also I was on hold for two hours trying to get back to a rep because the “call you back” function called you back and just asked for a survey. Your phone contact system is seriously broken and your info accessibility by your reps is non-exsistant. I will be cancelling my order if I can ever get through because I needed those items before departed the country.

Three requests to replace wrong item shipped!. Email acknowledgement of problem but no solutions offered! I had to get credit card company to correct!

The manual that came with my transducer did not list the correct (current?) part number for a replacement part I needed. Customer service could not understand the discrepancy. My transducer is only a year old.

Simrad have great products... but Their customer service Sucks. You call then for support and they have no idea.. we are the ones that teach them what to do and how to do it, and at the end of the day they get frustrated and have an attitude against you No good all all.. if you want some information. Go to the Wholethruth or something similar Calling this Guys is a waste your time Guz

New GO5 failed after 1 year of use. Simrad took 7 weeks to replace with an upgrade for an additional $125. Another 3 weeks were wasted trying to get all the accessories that should have come with an upgraded unit. Terrible technicians and terrible service. I would not buy another Simrad product.

Unfortunately, Simrad is very poor at responding to support emails. They are uniformly slow; sometimes not responding at all. I've had my tickets closed prematurely as well. The responses I've received have been only occasionally helpful; sometimes they've bordered on inane. I've been told by support techs, accurately, that if you want support from Simrad, call them on the phone. Even getting through the hold queue is better than the email expericence