Robert
$25,000 in electronics failing over and over - zero customer service.
I have had almost every Simrad product fail and the customer service is non-existent. I have had to replace Simrad radar, simrad structurescan, Simrad VHF and a WM-3 module twice. Now my Simrad Evo2 quit and after 2 hours on the phone I’m told they will replace it with another Evo2 but they will charge me $4800 and then credit me back all but $2260 when I ship my failed unit in (makes no sense). I paid for 2 day shipping since this is for a commercial boat here we are 2 weeks later with nothing. Again I call in and wait on hold for an hour only to be told they do t have a tracking number. When I ask for a manager they put me on hold again, now 30 minutes in sitting here writing this review. The service used to be in the states and you could get people on the phone. Now it’s all outsourced to India and nobody k owe what’s going on. Garbage service and garbage products in my opinion. I’m switching everything out for another brand, over $20,000 in gear all being changed out.