Simply MovingReviews of simplymovingny.com

Job well done

The movers worked quickly which was nice. But they weren't particularly helpful. I did also see them smoking a cigarette while moving my mattress. Though it was wrapped I didn't appreciate that. Also our movers forgot my contract in my old apartment after I had left to go to my new apartment. They made me go back to get it which was very inconvenient.

I've used Simply Moving for several moves. I was disappointed that they did not stick to the schedule as planned, however once they arrived the movers were very efficient and were careful not to bump any walls during the move. I was also pleased that Simply Moving refunded me part of the money to make up for time that was lost. Thanks!

I thought the movers were very professional and respectful. They were on time and had a positive attitude. Unfortunately, they only helped for 1.5-2 hours of my move because the items they were to move didn't take that long since my move was only a move within my same building. They said they would have to charge me extra to help move other items and that I should have elected to charge by the hour. Charging by the hour would have saved me a lot of money. I think in the future, the company should have an option to charge by item and have a minimum time limit of when they movers will help you. I was also disappointed that only two guys showed up instead of 3 guys as I was initially told. I ended up not needing the 3rd person, but I felt like I paid for 3 people. Ultimately, I felt like I paid a lot more than for what I actually got in service. It ended up taking me a lot longer to pack and move than I wanted because I ended up having to pack, move and unpack myself because I was told by the crew that they were going to charge me more for the additional work (which had I just paid by the hour, the crew said they would have continued to help me move). Unfortunately, I would not use Simply Moving again unless the service changed so that there was a move package that gave a minimum amount of time to help move regardless of the number of items on the move list. Lastly, there was wall damage during the move caused by the movers. They said the company would pay for the damage, so we'll see how much out of my security deposit will come out for this damage.

The move itself was a better than expected experience -- the professionalism was at a high-level throughout, except when one mover began to FaceTime a personal call for the full-length of the unload, which caused him to drop a box. After the move, we came to find out that drop broke one item. They also left a window open in the loading apartment, which allowed a bird inside and caused to forfeit a portion of our security deposit. The bed was reassembled incorrectly, leading to mild structural damage.

It took a few emails and phone calls to organize details. Movers were a bit late but because they couldn't find a parking spot. The guys were nice, fast and professional. They did all I asked for and took good care of my Technics turntable. When all was moved to the new apartment I digured out that something was missing so I called them immediately and they admit they forgot 2 pieces at the old location. I stressed out because I wss worried that the building ataff would theow them in the garbage. I had to call the front desk and make sure they would save them for the time the movers would go get them. All was fine. A few boxes had my values messed up because of transportation and my drawer was scratched. No big deal but still I'd prefer to wait longer to avoid surprises. The overall experience was good. Again, I never heard of a perfect moving. Something goes missing or it gets ruined. That's how it is!

Late start and one of the movers was rude and very slow.

The sub-contractors that bid for the jobs on Simply Moving were nice guys. They were not professional-grade movers, certainly. They were quite late, meaning we didn't finish until well into the night. Packing of certain items (computer stuff, food, toiletries) was a little haphazard, so there were leakages and breakages, but fragile items were taken care of. SimplyMoving could deal with tipping, and just add this to the price, to avoid getting low-ball bids by contractors who make up the difference from the client. It was made constantly clear, within the first 15 minutes and regularly after that, that 20% was the minimum and very much expected. Imagine turning up to a restaurant and having the tip scenario explained to you during and between every course.