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Simply Medical (simplymedical.com) has 9 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
simplymedical.com
Website
simplymedical.com
Category
Health Equipment
Listed on Five Star Index
2026
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Most recent review: March 2026.
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Somehow my husband keeps getting a monthly delivery of diapers and we cannot find a way to get it stopped. He spent 3 hrs on the phone one day trying to get ahold of this company. Even his health insurance doesn't have a way to contact this company! We now have 5 boxes of 54 diapers! The website link goes nowhere and I can't find a phone number for them either.
JE
Jim E.
Failure to follow delivery instructions
Failure by Amazon deliverer's to following simple instructions resulted in stolen packages. Deliveries left out in open on front steps. Simply Medical negatively impacted by poor delivery services.
ED
Ed D.
Horrible customer service
Horrible customer service. Disavowed any responsibility for damaged shipment.
AB
Ahren B.
Horrible customer service
Horrible customer service. I ordered an item and received something completely different. I reached out to customer care to see if I could return the wrong item and have the right one sent and was told they don’t do exchanges. I provided proof it was the wrong item and got no support at all. Horrible experience, will not be using them again.
AC
A C.
Avoid This Company
I am a caretaker of a young Type 1 diabetic. I do everything I can to ensure he has proper care. After fighting monthly with his health insurance company to receive insulin, I want to ensure the insulin is kept in good condition.
I was taken in by the relentless Facebook and Instagram ads for the TempraMed Vivi Cap to insulate insulin, and eventually fell for it. I ordered the product through Amazon.
You should know that if you are buying this device on Amazon, it's sold by Simply Medical, who appears to be representing themselves on Amazon as the "official" store for this device. They are not.
Simply Medical also has a website on which they offer a 45-day return policy. For Amazon they offer only a 30-day return policy.
Notwithstanding that the product page I ordered from shows pictures of his specific type of pen in the device all over the page, the device we received was not the right one. It took a couple of weeks until we realized that the reason the pen kept falling out was that we had the wrong device. I contacted the seller (Simply Medical) through Amazon and requested an exchange or refund. Instead of being helpful, they gave me the run-around for several days, and ultimately refused to exchange or refund the device.
Simply Medical does not care about diabetics. They care about money.
Simply Medical is a division of McKesson Corporation, one of America's largest pharmaceutical companies. In 2014, they had revenues of $179 Billion Dollars.
In 2008, McKesson paid $13 million in fines for failing to report huge orders of hydrocodone.[46] In January 2017, McKesson agreed to pay a $150 million civil penalty for alleged similar violations of the Controlled Substances Act regarding the distribution of opioids.[47]
In April 2012, McKesson agreed to pay the United States $190M to settle allegations that it had inflated prices and overbilled Medicaid.[68]
In July 2012, McKesson agreed to pay California and 28 other states $151M to settle allegations that it had inflated prices and overbilled Medicaid.[69]
On June 24, 2013, The Wall Street Journal reported that McKesson Chairman and CEO John Hammergren's pension benefits of $159 million had set a record for "the largest pension on file for a current executive of a public company, and almost certainly the largest ever in corporate America".[21]
In January 2017, McKesson agreed to pay $150M to settle allegations that it had not done enough to track and stop suspicious opioid sales.[70] The agreement also obligated McKesson to suspend all sales of controlled substances from its distribution centers in Colorado, Ohio, Michigan, and Florida for multiple years.
In May 2020, Oklahoma Attorney General Mike Hunter sued McKesson in Bryan County District Court, Oklahoma. The lawsuit alleged that the company's actions helped fuel Oklahoma's opioid crisis. The suit was filed along with lawsuits against Cardinal Health and AmerisourceBergen, and the three lawsuits allege that the three companies provided "enough opioids to Bryan County that every adult resident there could have had 144 hydrocodone tablets."[48]
In January 2022, McKesson, AmerisourceBergen, Cardinal Health, and Johnson & Johnson agreed to pay $26 billion to settle with all but five of the states suing them.[49] Had the states gone to court, the companies could have faced up to $95 billion in penalties.[50]
DO NOT DO BUSINESS WITH SIMPLY MEDICAL