BEA
Outstanding Customer Service
My order was for progressive lenses on a Silhouette frame. The turn-around time was within estimate and the packaging was excellent. The vision from the new pair was a little off. I had my PD taken at a local Target and found the self-measured PD I provided was 5mm less, so my fault. The temple mount points were below the bridge mount points, which seemed off. In setting up a return, the follow-up communications were outstanding -- quick responses and great attitude. During the re-order, I asked about other frame shapes and was sent templates not posted on the web site. Found one I really liked and changed the shape. In addition, I asked for a high luster edge and increased the corridor range in the intermediate (heavy computer user). This turned into the most custom eyeglass order I have placed anywhere. The turnaround was in days, and I am very happy with the result. This is the third time I have gone with this frame/lens combination and the first time I ordered online. Out of the three purchases: boutique, office, and online -- this yielded the best result and cost hundreds less.
Response from SimplyEyeglasses.comAug 31, 2015
Hi Bea, I'm really happy it all worked out to your satisfaction. We hope to hear from you again soon! Chris SimplyEyeglasses.com



