Eyeglasses: Prescription eyeglasses from SimplyEyeglasses.com, glasses, sunglasses and lenses by brand name eyeglass designers at a discount online.
SimplyEyeglasses.com (simplyeyeglasses.com) has 868 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 69 reviews with 4 stars · Clear filters
Edward B.
It was a wonderful experience doing business with simplyeyeglasses. Terri was my service provider and she worked very hard to make sure I was 100% satisfied. Thank you for your help.
Response from SimplyEyeglasses.comJan 19, 2017
Thank you Edward! We look forward to hearing from you again soon! Chris SimplyEyeglasses.com
William W.
I ordered frames according to fitment guidelines. The frames were too small when tried on. The money I saved by ordering online was eaten up by the return fee and shipping cost. Live and Learn!
Linda S.
Great price. Turnaround time was slow, though (3 weeks). Their website was not up to date and the glasses I wanted were always backordered. All I got was frames. Their website needs to show all colors available and pictures of frames on models--it was very inconsistent.
C E.
It wasn't easy to get through to customer service. The phone wasn't always answered. I ended up going through email to get a quote and figure out what was all going to cost. I had to get multiple quotes because they would leave out something. Finally the customer service rep snapped at me and said that the price I was given wouldn't be final until the order went through. I know I had a complicated order, but if she hadn't left out things I wouldn't have had to keep emailing her. Four stars because the glasses were fine and cost almost half what my eye doctor wanted for the same frames and lenses. Three stars for responsiveness and customer service. But I guess the price goes with that.
Response from SimplyEyeglasses.comOct 11, 2016
Good afternoon C.E, We do apologize for the inconvenience if there was an opportunity we missed out on taking your phone call. We do answer all phone calls 10am-5pm Eastern standard time and we apologize if we missed your call. Unfortunately, in the quoting process through email our representative was not aware your prescription lenses would be in the need of a slab lens which is a pretty rare occurrence and something that would require special pricing. Despite the issues, we appreciate the fact you are happy with your eyeglasses. A customer service representative will be contacting you within the next 24 hours. -Thank you, Stephanie B.
J D.
Delivary time is a bit slow! Had to wait 2 weeks for them to ship. Got what I wanted, which is the important thing.
Response from SimplyEyeglasses.comOct 11, 2016
Mr. Don, Thank you for taking the time to write a review. We appreciate your feedback. All frames are ordered from the manufacturer, to ensure authenticity. Some vendors do take longer to receive than others. Thank you for your patience. Have a great day!! Cindy
Laurel Van F.
I have a difficult progressive lens prescription. My order took 6 weeks to fulfill, but the quality and price were worth the wait!
Response from SimplyEyeglasses.comOct 11, 2016
Hello Laurel, We apologize for taking extra time to complete your prescription eyeglasses. Hopefully, next time we can speed the process up for you. We are so happy you are satisfied with the end result. Enjoy your day!!! Cindy
Matthew T.
Glasses were exactly as advertised. Good quality and received on time. Would buy from them again without hesitation.
Response from SimplyEyeglasses.comOct 11, 2016
Mr T, Thank you for taking the time to write this review. We truly appreciate it!! Have a great day!! Cindy
MAG
After placing my order I was disappointed to learn that the frames were out of stock. After the third delay due to a backorder situation I decided to change the frames. Customer service was very helpful, but they need a better inventory system.
Response from SimplyEyeglasses.comOct 11, 2016
Hello Mag, We do apologize for the issues with your frame selections. We order all frames directly from the manufacturer. Frames are fashion, some stay in stock longer than others. On occasion there are issues with availability. Our customer service department does try to inform you as soon as possible. I know it is frustrating. We feel the frustration. We want all of our customers to completely satisfied with their purchase. We appreciate the time you spent writing your review. Hopefully, your next experience with us, you will rate us 5 stars!! Have a wonderful day!!! Cindy Simplyeyeglasses.com
