bifocal not as good as my glass's I got for my Doctor at carolian vision center. other than that price is good and service was good but nit satisfied with the bifocal.
Response from SimplyEyeglasses.comFeb 29, 2016
Linwood-
I would like to take the opportunity to take a minute and let you know that your lenses with Simply Eyeglasses are 100% guaranteed. If you have any issue please call us at #866-665-6393 from 10-5 Eastern time. We would love to help you figure out what the issue is and have your lenses remade for you to your satisfaction. Thank you and we look forward to hearing from you!
-Stephanie
HB
Helen B.
long wait
It took over 2 weeks to receive me glasses back from fitting it with lens. Contacted them twice, there seem to be some sort of confusion regarding my order. I would not use them again.
Response from SimplyEyeglasses.comFeb 24, 2016
Hello Ms Buck, I do apologize that you were unhappy with the length of time it took to receive your prescription eyeglasses. Your order was placed over the Thanksgiving holiday weekend while our office was closed. On November 30th we contacted you with the information to mail your frame to us and to speak with you about your prescription lens selection. We received your frame on December 8th and shipped them priority on December 11th. It took only 3 days to process your lenses. The eyeglasses were delivered to you on the December 14th. The total process was 11 business days, this includes the time it took us to receive your frame and shipping time. It is unfortunate that it took 8 days to receive frame. Again, I apologize. I hope you are satisfied with your prescription sunglasses.
Thank you for business!
Have a wonderful day!
Cindy
SP
Stephanie P.
Subscription Sunglasses
I was pleased with the customer support. The response time was amazing! That being said, for the money I spent on the item (and given its a Christmas present) I was not happy with the quality of the product. The lenses have a glue coating around the exterior. I have had to pick it off with a needle.
TS
Thomas S.
Best Price, but you need to know a few things before ordering
I wanted a pair of lightweight, flex titanium frames with Drivewear lenses at a good price. Very few online eyeglass vendors sell Drivewear, so I chose SimplyEyeglasses for that reason. I love my new glasses and the price was much cheaper than my local eye doctor would charge.
Here's the issues you need to be aware of, and if you are comfortable with this you can get great glasses on the cheap:
1. The photos on the website may not match what you are actually ordering. You need to make sure you verify the part number with the frame manufacturer's website that the photo is correct. If not, you could be in for a surprise. Forewarned is forearmed.
2. Longer time to deliver - once you order, SE goes out and then buys your frame. So the order to fulfillment cycle is slower. You have time from frame mfg to SE, SE then making your lenses (you can't start making lenses until you have the frame, then time from SE to you. This is about 3 weeks time. Here's the rub - in my case, the frame I ordered wasn't available, but I didn't know this until after I placed my order. So I lost another week in back and forths with SE in order to get a different frame ordered. SE is probably not the only online retailer doing this, but good to know.
3. Not a lot of feedback once you place your order. The website doesn't update you on the status of your order. Given the 3 week lead time, this can make you feel like your order is in a "black hole".
I'd still probably order from them again as they have a great price relative to other sites, just be prepared to wait a bit.
Response from SimplyEyeglasses.comSep 25, 2015
Hello Mr. Thomas Smith-
We do appreciate your business and thank you for your order. We would like to address a few of your concerns.
We order all frames directly from the manufacturer to ensure authenticity. This allows us to offer frames at a lower cost to our customers. We have over 60,000 frames on our site. The frame manufacturer's provide us with images. It is rare for a model number and image not to match but on very rare occasions this does happen. We do verify model number, color and size on the actual frame to the order placed by our customer. Unfortunately, frames are part of the fashion industry and are sometimes discontinued or placed on back order. We do notify the customer within 1-2 business days upon receipt of the order. Some manufacturer's take longer to be received than others.
Your order was placed on July 1st after our order processing time. Your order process started on July 2nd and was shipped on July 17th with priority shipping instead of ground shipping. If you take into consideration the holiday and four weekend days, your order was processed and shipped in ten business days.
As you know, you ordered special Drivewear lenses with a high prescription. Some prescription and frame combinations take longer to process than others. We ask for seven to ten business days to complete prescription orders.
We hope that you will place another order with us in the future and if you are in a hurry we will do everything in our power to expedite your order as we would for any customer.
Thank you for the time you spent writing this review.
Have a wonderful day!
-Stephanie
JL
Jerry L.
Basically Good Value
Bought three pair two were very good but third was bifocal and the line is a little high which makes regular use iffy. Since online order makes some measurement impossible 2 out of 3 not bad.
Response from SimplyEyeglasses.comAug 26, 2015
Hello Jerry,
Please, contact our office. We will be happy to remake the lenses making the adjustment on segment height at no cost to you. All our lenses guaranteed 100%. Thank you for your support.
Enjoy your day!
Cindy
1-866-665-6393
MD
Martha D.
Very expensive product
Buying my sunglasses was easy-done all via email. But they sure are expensive. I am all for capitalism but I felt like I was really taken advantage of on the price. Next time I buy glasses, I will not buy the kind that need this type of sunglasses just because of their expense. And they don't fit the glasses as well as the original ones that came with the glasses. I'm not sure why but they don't.
Response from SimplyEyeglasses.comAug 26, 2015
Hello Martha,
The clip your purchase is sold as set. When you order a clip individually, it is more expensive. The clip may need to a slight adjustment to fit your eyeglass frame. Most eyeglasses do have a slight curve or tilt. Please, send the complete set to us, we will be happy to adjust the clip for you.
Enjoy your day!!
Cindy
1-866-665-6393
AM
Amber
Have to clean lenses a couple times a day
Went to a doctor and picked a pair of glasses with a quote of 650. I instead ordered from eyeglasses.com at almost half the price. The lenses get dirty way too much (a couple times a day). They had me send them back because thought perhaps the glasses were diffective. Customer service was great and i got them back right away but they still get dirty all the time. I love the frames but hate cleaning them constantly. :(
Response from SimplyEyeglasses.comAug 26, 2015
Hi Amber,
After remaking the lenses. I hope you are happy with the cleaning process of the lenses.
Have a great day!!
RA
RAE
Not bad
Better price compared to anywhere else but the processing and delivery seemed fairly long, it took 3 weeks for my glasses to arrive. I saved over $200 which was why I ordered through simply.
Response from SimplyEyeglasses.comJul 9, 2015
Hello Rae Ann,
Thank you for your order and time to write a review. We ask for 7-10 days business to complete prescription lens orders. Your order did take the full 10 days. Unfortunately, shipping to Canada from the United States adds another 7-10 days to the arrival time.
Enjoy your day!
