SimplyEyeglasses.comReviews of simplyeyeglasses.com

Response from SimplyEyeglasses.comAug 31, 2015

Hello Ellwood, After our telephone conversation, as you know we have determined the issue with your reading area. We are processing your new lenses this should give a larger reading area. Thank you!! Stephanie

Response from SimplyEyeglasses.comJul 9, 2015

Hello Kim, Our policy is notify us of issues within 7 days. We want all of customers to be completely satisfied with their purchase. We understand sometimes there may circumstances beyond the consumer's control. Especially, if it a case as yours. We will be happy to work with you to get this matter resolved. I apologize for your inconvenience. Please, email or give our office a call. Thank you, Cindy

Response from SimplyEyeglasses.comMay 27, 2015

Hello Mr. Goodale, I do apologize, we order all frames directly from the manufacturer. You contacted us over month after you received your frame, Our policy is, if you have a issue with your purchase you need to contact us within 7 days. We are flexible, if you would like to return the frame for a refund. We issue the refund in full for $24.50 the amount you paid for the frame. Please, contact our office at 1-866-665-6393. Enjoy your day! Cindy

Response from SimplyEyeglasses.comApr 19, 2015

Hello Dennis, I am glad Stephanie was able to contact to you about your eyeglasses . We had sent you a return authorization via email and tried to call you weeks ago. As you know, we are happy to remake your lenses. The type of lenses you ordered only have two fields of vision, distance and near. You may need intermediate lenses or trifocal in order to see your computer. Thank you

Response from SimplyEyeglasses.comFeb 5, 2015

Hello Shraga, I apologize for the delay in receiving your package. It was shipped four business days after you placed your order. Shipping to Israel is very expensive from the USA. Your charge was less than the cost we incurred. If you track the package at USPS.COM CJ193907209US you will see it arrived in Tel Aviv Yafo, ISRAEL, on 17th five days after it was shipped. It then went to SWITERLAND, unsure why. It was attempted to be delivered on the 4th. The package was delivered on 9th. We answer all emails within one business day. I have confirmed Tracy sent you email on December 1st. It may have gone into your spam box. Again, I apologize for the delay. I hope you are finally enjoy your eyeglasses.

Response from SimplyEyeglasses.comJan 30, 2015

Hi Tad, I'm really sorry to hear of your disappointment. We have searched for a more economical solution for international shipping but unfortunately cannot find one. We charge $34.99 for all international shipping. Shipping to Australia actually costs us more that that. Our shipment to you cost us $38.36. I know it sounds strange that we would lose money on shipping but we make it up on international shipments to other countries; some cost us a little more than $34.99 while others cost us a little less. We profit on the sale of eyewear however we do not attempt to profit on shipping. I do understand your frustration. I myself have made purchases for larger items that cost less to ship than what we charge for a pair of eyeglasses. My guess is that some companies have more buying power when it comes to shipping. We truly appreciate you business and I hope that you will still consider us for your eyewear needs. Granted we live in a highly competitive cash driven society but I believe you will find our customer service and the quality of our products are outstanding. I also appreciate the feed back. We need to know how our customers feel; good, bad or somewhere in between. I do have a couple coupon codes I can provide you with: se10offprice150 That one is for ten dollars off a purchase of one hundred fifty dollars or more and tjoos is for twenty dollars off a purchase of four hundred dollars or more. Thank you for your business and again thank you for your review. Chris SimplyEyeglasses.com

Response from SimplyEyeglasses.comJan 14, 2015

Hello Tonya,, I am so sorry your frame is uncomfortable. I do not see where you contacted us to let us know. We do have 100% guarantee. Please contact our office and will be happy to work with you on finding a more comfortable frame for your reading prescription. I have let you a voice mail. We will have you reading in comfort soon!! Thank you! Cindy 1-866-665-6393