A.G.
SBC level of service has gone downhill
Been using SBC for a few years and it's been working well until this month where 3 purchases at Walgreens did not get credited automatically (used Safari WITHOUT any browser plugins whatsoever), opened inquiries for the 3 purchases, sent them the order confirmation, and now they rejected them with reason that order credited to other website. That's a complete and utter fabrication as I mentioned earlier, I always ensured to use browser without plugins that could have stolen click credit. The cashback amounts are insignificant, but I'll stop using the site as a matter of principle. My attempt to reach out to them after the rejection of order inquiries were ONLY responded to a few days until I posted this review on Trustpilot. The latest response from them has not been positive, downplaying the issue, labeling this review as libel, and just passed the bucks to Walgreens, case closed. How SBC handles the situation where things go wrong is how it builds lasting impression on my mind, whether I can recommend others to use the site / not, and so far I don't see any evidence that SBC is trying to handle this situation in a professional manner.
Response from SimplyBestCoupons.comAug 5, 2024
Dear Aswin Gunawan, Thank you for being a loyal customer for over 5 years! We submitted your inquiries to Walgreens after you uploaded order confirmation emails to us. It took a while, but after following up with the merchant several times - we received their response. Unfortunately, Walgreens has denied your claims. And we sent you an automated email about it. You replied to the automated email on Wednesday at 11:10 pm claiming "a complete and utter fabrication". Just 3 hours later you submitted a 1-star review to TrustPilot, claiming we are ignoring your messages. Seriously! You gave us THREE hours in the middle of the night to respond to your message before posting a negative review online! We sent you screenshots of Walgreen's response, and you still would not delete calling our response a "complete and utter fabrication". You mentioned in your emails to us that you were looking for some compensation from us, like other cashback portals do when you complain. We are unable to offer compensation for claims that were rejected by merchants. We will pay out the $1.78 approved balance on your account and will close your account per your request. We wish you all the best! SimplyBestCoupons.com Team




