The website did not work for me at all. I bought a NordVPN subscription on 1.5.2023. with supposedly 24% price reduction coming from SimplyBestCoupons, but the order wasn't registered at all. Then, of course, no payment. I filed manually an order inquiry on 5.5.2023., but received no reaction since then. Note that according to the website, the purchase is usually registered within one day of the transaction, hence an order inquiry after 4 days isn't untimely. During purchasing, I did turn off all advertisement blockers for both SimplyBestCoupons and the entire NordVPN domain. I personally found the information regarding the technical details of purchasing through the website insufficient, so here's the question. What are the exact circumstances under which the website should work? What target domains should adblockers be turned off for and for how long? Note, I did not check any documentation from the website apart from all the information emerging during the process.
Response from SimplyBestCoupons.comJun 5, 2023
Hi Attila,
We carefully reviewed your complaint. And now I see what happened with your order: in your ad blocker you only white-listed SimplyBestCoupons.com and NordVPN.com domains. However, we use 3rd party domains for tracking that remained "blocked". Hence your order's cashback didn't show up automatically in your account. We received your order inquiry and sent it over to NordVPN for review. It might take some time for them to research it.
We will follow up with NordVPN.
Hope this gets resolved soon to your satisfaction so you can update the rating!
Regards,
SimplyBestCoupons.com Team
RC
R.C.
Refusal to honor terms (now with a lying response from SBC)
I placed an order on Alibaba on 10/19/2021. The cashback never became pending. The order isn’t missing. It is completed and delivered. No ad blockers or extensions were installed at the time of clicking through. All terms were read and complied with. The company has simply decided to stop responding to any and all follow ups (over the course of months).
I have asked for specific references to the Terms and Conditions that are applicable to this situation and all answers have been pivots or dodges. Essentially, the responses given to date are tantamount to, if SimplyBestCoupons.com fails to properly log a transaction (on *their* end), the end user is the one is punished.
Absolute joke of a company and customer service team and I am suspicious of these other positive reviews (note that a large number of the positive reviews are all within a short time period).
EDIT (in response to SBC's comment below):
1) Realize that the answer provided below is the first response provided approximately 4 months (last response being on our around October 25, 2021 and I followed up multiple times per week).
2) Again, no specific T&C has been referenced. This omission is purposeful. The only referenced screenshot to date relates to how SimplyBestCoupons.com is unable to accept inquiries regarding "missing orders". Missing orders is not defined anywhere (and I have been given no definition). In no way is it clear (nor would a reasonable person interpret) that that is in reference to *poor tracking from SBC* as opposed to relating to a missing order from the shop the end user purchased from. Query how it would ever be possible for a customer to get the cash back if this is the policy?
3) "This could be cookie blockers, security software, other browser extensions or simply cashback was activated late in the purchase process and ***that's why you didn't get it***" (emphasis added). This is BLATANTLY UNTRUE and an actual lie. A bit shocking to do on a public forum, but I digress. I used a *vanilla, up-to-date version of Chrome* and, as I stated in the review and repeatedly over the *months* of trying to resolve this, that no ad blockers or extensions were installed at the time of clicking through. I use other cashback sites regularly (GivingAssistant, Swagbucks, etc.) without ANY problems, whatsoever.
4) "As I said already - we would be happy to help you with Alibaba order troubleshooting. I am pretty sure you will be super happy with that." Why would I be happy with dealing with a customer service team that proves to be actively hostile, fails to read documentation and be responsive, and when I am already due a couple hundred dollars?
Absolutely embarrassing.
Response from SimplyBestCoupons.comFeb 11, 2022
Dear Matthew,
As we tried to explain to you Alibaba terms on our website: We do not accept Alibaba non-tracked/missing orders/missing cashback inquiries. The reason is that Alibaba does not research such inquiries.
This is not just our website. We showed you many other cashback websites that have the same terms for Alibaba.
We put in the terms as much details as possible to help our members place orders with Alibaba that will track and qualify for cashback automatically. We also offer free troubleshooting sessions to help our members receive cashback from Alibaba.
If you would like to place another Alibaba order - we would be happy to setup a meeting and walk you through the process and verify that you computer does not have anything installed that may prevent successful cashback tracking. This could be cookie blockers, security software, other browser extensions or simply cashback was activated late in the purchase process and that's why you didn't get it.
As a side note - all positive reviews are "verified" reviews, done via "Automatic Invitation" process of Trust Pilot.
Only real customer reviews are marked as "verified".
Whereas "Organic" could be left by anyone.
All "Automatic Invitations" will be within short period of time around 1st of each month - that's when we send our cashback payments, and that exactly when Trust Pilot asks for reviews from people who just received their payment.
As I said already - we would be happy to help you with Alibaba order troubleshooting. I am pretty sure you will be super happy with that.
Let us know if you wish to try!
SimplyBestCoupons.com team