Nicky
Customer support agent Michael was very…
Customer support agent Michael was very helpful, but I have only just received (30th September) cashback that was supposed to be payable in May. I believe this issue was from retailer's end. However, something is obviously not working well when it takes this long and is unable to be resolved more quickly. I had chased this several times.
Response from SimplyBestCoupons.comSep 30, 2026
Hi Nicky, Thank you for the kind words, and I'm sorry the wait for this cashback was so frustrating. I completely understand — May to September is a long time to be chasing something. For a little context on why this one took as long as it did: your purchase was a custom-made sofa bed, and cashback on furniture like this follows a longer path than usual. There was an 8–10 week build and delivery period, then a further 14 days for the retailer's return window to close, and only after that does the retailer release payment to us — which can take up to another 8 weeks. Unfortunately, we can only give an estimate at the outset, because the actual timing sits with the retailer. That said, you're right that it shouldn't need multiple chases from you to get there, and that's something we'd like to do better on. We're looking at how we set expectations for longer-lead purchases like this so customers know upfront what to expect. Thanks again for your patience, and for taking the time to leave a review. Michael, SimplyBestCoupons.com