Nancy Stephens S.
garbage
pen arrived with no instructions for installing cartridge. When I installed the adaptor and filled with ink every bit of it leaked out and the pen fell completely apart. The adaptor itself also fell apart

As a brand founded in Karlsruhe, Germany in 2019, we take pride in our commitment to quality. We carefully select only the best materials and work with trusted manufacturers to create pens that are built to last. Our collection includes a variety of colors and styles, so you can find the perfect pen that matches your personal taste.Our commitment to quality also extends to our customer service. We provide fast and reliable shipping and are always available to answer any questions or concerns you may have. We want you to be completely satisfied with your purchase, and we'll do everything we can to ensure that you are.Thank you for choosing Simplpens for all of your writing needs. We hope that our pens will bring a pop of color and simplicity to your creative journey, one stroke at a time.
Simplpens (simplpens.com) has 185 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Nancy Stephens S.
pen arrived with no instructions for installing cartridge. When I installed the adaptor and filled with ink every bit of it leaked out and the pen fell completely apart. The adaptor itself also fell apart
Mikael G.
The delivery took long time. They booked transportation quite fast, but it took at least four weeks before they actually sent the goods. One out of two pens worked. In both cases I tried to contact Simplepens for discussion and feedback. First answer on delivery came a couple of weeks after I send it. The quality deviation I have still not gotten an answer for, it was a week since I wrote to them. The pen that was working are very nice to write with. I would not mind paying a bit more for better delivery and quality. The time I had to spend on this is much more worth for me the the price for the pen.
Vicente V.
Vivo en Chile y me decia que el envio demoraba maximo 15 dias, lo compre el 21 de septiembre y siendo hoy 19 de octubre aun no recibo noticia de mi pedido
Nelson
As of today I have not receive the item I ordered!!!!-
Hanna
EDIT: Today someone finally replied on Instagram and the situation is getting handled. They will send me new replacement pens which is a relief. Luckily I didn't have to send the defective ones back because that'd have been a hassle. ----------- I got the pens 8 days ago. The other pen leaks ink randomly and I can't use it. The other pens tip is stuck inside the cap and won't move in or out. I have sent them 4 emails including video and photos of the problems, no one answers. I have also contacted them via their contact form twice, no answer. Also I sent a message in Instagram, nothing is happening. I think 8 days is plenty of time to reply. I can't recommend them, their customer service is horrible.
Response from SimplpensSep 23, 2026
Hi Hanna, we are very sorry it took us so long to respond. We have now contacted you directly and created a replacement order for both affected pens. You do not need to return the defective pens, and we will share tracking once the replacement ships. We sincerely apologize for the frustration and inconvenience.
Andrea
It's still not here, it's been 11 days, 8 business days. It says it's out for delivery, has been for 2 days. Shipping is stated to be 3 to 7 business days. This is very inaccurate. Hopefully the pens and ink are better than the delivery.
James M.
I ordered 2 pens and only one showed up. Customer service is ghosting me.
Leon B.
I still have not received my fountain pen!!