Ms F J P.
An excellent company with superb Customer Support
I contacted Simplpens Support to ask how to get a replacement nib for my beloved Ventura II, having broken the original. Following a couple of very courteous emails which included a request for a photograph of the damaged nib, and my explanation / confession of how it came to grief (I pressed too hard to get the ink flowing when I should have given the bottle - containing a special edition ink called Blue Shimmer - a good shake before drawing it up into the ink bladder), I was asked what width nib I preferred. Within two weeks I received a complimentary replacement (unexpectedly)! Every communication was marked by courtesy and eagerness to sort out the problem, and my lovely pen is back in use every day. My thanks to all.
Response from SimplpensJul 12, 2026
Thank you so much for your honest feedback. We really appreciate it.



