SimplpensReviews of simplpens.com

Response from SimplpensSep 14, 2026

I'm sorry the delivery took longer than the timeframe you were given and that your requests for an update went unanswered. Thank you for confirming the parcel has now arrived. That doesn't undo the wait or the lack of clear communication, and we appreciate you explaining exactly where the experience fell short. Simplpens Support

Response from SimplpensSep 14, 2026

Hi Juan, I'm sorry the problem is still unresolved. You're right that sending nibs does not address bent pen bodies. Thank you for making that distinction clear in your review and your support follow-up; the bodies themselves need to be assessed. Please continue in the existing email thread so the history stays together. Simplpens Support

Response from SimplpensSep 14, 2026

Hi Jeffrey, I'm sorry you're still waiting for your pens. I checked the order reference attached to your review: our fulfillment partner records the shipment as in transit, with an update on September 10. I don't have a confirmed delivery date, and that status alone doesn't confirm it has reached the local delivery depot. If you'd like the tracking details privately, please email [email protected] from the address used for your order. Simplpens Support

Response from SimplpensSep 14, 2026

Hi Jacob, I'm sorry you haven't received your pens or ink. A tracking status marked delivered does not resolve a customer's report of non-receipt. Your delivery concern remains important; please keep any further details in the existing support email conversation so they can be reviewed alongside the delivery record. Simplpens Support

Response from SimplpensSep 14, 2026

Hi Jacek, I'm sorry the tracking stopped updating and left you unsure where your order was. I checked the reference attached to your review, and our fulfillment partner's latest tracking record now shows delivered. If the parcel hasn't actually reached you, please tell us at [email protected] so the delivery record can be checked against your report. A delivered scan alone doesn't establish that you personally received it. Simplpens Support

Response from SimplpensSep 14, 2026

Hi Anthony, I'm sorry you are still waiting for your pens and ink. I checked the order reference attached to this review. Our fulfillment partner records it as in transit, but the last recorded transit update is September 7 and I don't have a confirmed arrival date. I understand that this doesn't resolve the wait. Please contact [email protected] from your checkout email if you need the shipment details privately. Simplpens Support

Response from SimplpensSep 12, 2026

We're sorry you've been left waiting without useful shipping updates. Please contact us through https://www.simplpens.com/pages/contact-us so we can check the shipment and help.

Response from SimplpensSep 12, 2026

Thanks for the honest feedback. We're sorry the pen did not meet your expectations. Please use https://www.simplpens.com/pages/contact-us to tell us what felt wrong so we can help.