Simplio.comReviews of simplio.com

This is regarding my ORDER #100089213. I dont know if the transaction got through?? please email me, ive sent an email from my email id

I had booked 3 tickets from Bengaluru to Newark through this site. In one of the ticket when I booked the passenger name was given with a small spelling mistake. We had to remove 1 extra character in the sur name. When I requested for the same there was a response saying it could be done once checking with air lines. I checked with Airlines which I had booked the response I got was there was no such request. Now I am planning to cancel my tickets and will be booking through another agent. That's the only option left for me as travel date is approaching. The Order ID for the same is : 100067075 I am updating the review based on the feed back I got: I totally understand that it was my mistake to book with a wrong name. But as per your website this is what is written in the website; Airlines usually have strict rules about name changes on flight tickets so you should be attentive when filling in your name details. In some cases, you may be permitted to make corrections (usually involving 2-3 characters). If you have made a major mistake in passenger’s name and corrections are not acceptable, you will need to cancel your reservation and make a new booking. As per the above comments it can take corrections upto 2-3 characters but in my case there was only 1 character change. I was okay to cancel that particular ticket and re-book with a cancellation charges as applicable. But looks like even that is also not possible from your end . That is the reason I am disappointed . I am almost forced to make a cancellation for all the 3 tickets which I had booked which is not fair. I was okay to pay up the cancellation charges for the 1 ticket and book the same with the correct name .If that is also not possible then there is no point for me to use your website again for my next bookings. Currently I am cancelling all my tickets booked as of now for the order 100067075. That is the option I was given which is like most unfair option possible for a customer. UPD:Thanks for considering. But I was checking with the other agent looks like he already booked the tickets for me. So please go ahead and cancel all the 3 tickets. UPD: I would appreciate if the cancellation is done immediately for all the 3 tickets and will definitely re consider my 1 star rating if the refund is initiated ASAP.

The flight I booked was cancelled by airlines. Hence I had to cancel my ticket & requested for involuntary refund at Simplio. But, was no update for a week in the order status, despite chatting everyday with custcare. Eventually I called up airline, & they agreed to cancel & also made full refund. After that a week passed; but Simplio keep saying we have emailed airlines.. but no response from them yet. From customer's point of view, anyhow the trip plan got ruined due to cancellation & as well his money got stuck. Please help me to get refund. FYR, the Order ID: 100063571. Refund is done eventually. Thank you Simplio; and a big thanks to TrustPilot.