Aaron P.
Refund refused after I reported incorrect Autopilot information
I paid $19.99 for Simplify+ on October 13 and asked for a refund the same day because Autopilot left incorrect information. For an application that did not submit, support acknowledged conflicting answer records and said they couldn't confirm the final selection. I asked them to reconsider, and they refused the refund again. They confirmed the subscription won't renew, but I'm very unhappy with the service and how my complaint was handled.



