Ivan G.
DONT USE THEM!!!
Filled for the free trial. Cancelled it and they taxed me. I tried to remove the subscription but it is set in a way in which it says to close the subsription and when you click it. The software thinks that you want the better option. In a hurry I subscribed again for $60. So $120. I messaged the customer support begging for refund and they ignored me and lied that they can't find my account. Requested a refund on PayPal and suddently the guy started having fast replies and started calling me brother. He refunded me the one $60 and now I am in a process of getting $48 since he will take $12 for some subscription which I am okay with. I wish that I was sitting on my ass and avoided using it. It ruined my day
Response from SimplifiedAug 8, 2023
Hi Ivan! We at Simplified aim to provide the best service to our users. Our cancellation process is indicated in the app, and you can find it by clicking on the Cancel Subscription button. However, we value our users and understand that mistakes happen, and that is why in your case, even though we have a no refund policy, we have fully refunded the first subscription, and are trying to refund the second one as well. However, as discussed in the customer support chat, since there is a dispute open, PayPal won't let the refund be processed until it is closed or resolved. As for the other points, we're sorry you had that experience. We answered your messages in a delay of a few minutes, which we understand feels longer when you're waiting for a response. We always respond as fast as we can, and work to make our customers satisfied. About not finding your account, we're sorry you felt like we trying to avoid resolving your case, but we couldn't find it since you used a different email to pay for the subscription than you did in your Simplified account, which led to the system not finding your account. That is why our customer support representative asked you if you had used a different email, so that he could find it and proceed with the refund. We thank you for trying Simplified and will take your feedback to improve our experience even more!
