Rob
Sleek design but support needs work
Simplified offers a great suite of creative tools in their app for generating and scheduling content including AI generative tools. I trialled their free tier to look at their functionality and originally was impressed with their offering compared to their competitors - unfortunately this ended rather abruptly once they experienced an issue and handled it very poorly. Simplified experienced an outage with their cloud provider, as a result of this their website was working but the app itself did not load with no information available. There is no status or outage page available, I asked their support team twice and this was not produced. After the first time I mentioned the outage to their support team, I received a canned response which mentioned the details of the issue ( props to them! ) and set the expectation of providing updates on the event and also an update when service would be restored. Neither of these things happened and this was the last I heard back from their support team. Unfortunately due to the nature of the tool - availability is imperative to performance. The support team is far too in its infancy and has many lessons to learn before this is a viable application to use. I have since moved everything off Simplified and shifted to Social Champ, which _does_ have a status page and offers the same sorts of features.