SimpleTextingReviews of simpletexting.com

Ordered about $300 of texts. Last minute change meant we didn’t need them anymore. Asked for refund. “We can’t do refunds for orders made more than a week ago.” MFW I ordered 4 days ago. I reply, stating I had ordered 4 days ago. They apologize about their mistake. Still says they cannot offer refund, without an explanation. RIP $300. Update; mere hours after posting this review, I was directly contacted by a SimpleTexting team member. Mr. Brian was very helpful. He basically stated that my interaction should never have happened, he also informed me that my refund was on its way (albeit a month late XD). It was in the bank account the next morning. While I commend Mr. Brian for directly reaching out and taking time out of his day, I also cannot overlook the initial interaction. I also cannot ignore the fact that the situation looks like damage control. Either way, I got what I needed, and I’m changing my review from one star to three stars. Thank you.

I am using SimpleTexting for running Bulk SMS campaigns to our list from US and Canada and tool is the most easiest to use and also has a very neat and clean interface. Especially the new responses that we get after running recurring campaign is amazing. Just that we have to use proxy to interact with our US list since the tool is not supported for outside US users. I hope they keep adding more functionality and make the tool even more amazing. So, far we have been able to send approx 48k SMS text and they get good open rate and responses for which we are happy about.

Be very careful when using this website. They charged my credit card almost 600$ and said i had been a member for years! that is false! They also told me they won't refund. Very unprofessional Watch who you give your credit card info to.

Seems like a bait and switch. I signed up with a certain number of credits and was never warned about extra charges that will be applied. This was only brought to my attention at the time of the renewal with a large bill. As a non-profit organization, I don't have that kind of money to spend on these services and especially during the Pandemic. So I think the account was overcharged with no warnings and I was not given a fair resolution at the end of term.

scam charges your account whenever they feel like...do not use this service

I was reviewing your features and had questions. I was contacted by CSR Teddy G. He not only answered my all my question, he was patient, courteous at all times, diligent and knowlegeable. Bottomline Teddy did not sell me me.. Teddy CONVINCED me beyond a doubt you are a fit for my projects without pressure. So I am in.. Give Teddy a raise! :)

Awesome! Platform is easy to use, support is instant, and best of all great value.

Great texting platform to connect with your customers, great pricing, and features!