SimpleTextingReviews of simpletexting.com

I’ve been a loyal customer for several years. My booking software now has a texting system and I just inquired about getting a refund for unused credits. I pre-pay for the year and I’m a heavy user so it was over $700 that we paid in February. I was just told that I am unable to get a refund for unused credits which I find is bad business. I will be dumping them the second that my credits are used up and will probably run some texting campaigns to burn through it faster just to put this behind me. Another issue with SimpleTexting is when I use talk to text it repeats everything that I say at least twice so then it is a pain to have to go back manually and correct every time they blame my phone my phone does not do this with any other app. Disappointed that they didn’t do right by me for this request Be wary of paying in advance because they don’t do refunds

Their support team is great. The rest of their organization is not. We used their service for years and they suddenly tried forcing us into paying significantly more for the exact same service under threat of immediate cancellation. They offered no support or details & dealing with their sales team was horrendous.

Really bad customer service. They provide zero help on how to optimize and improve campaigns, how to be compliant with the SMS regulations, etc. They cut our service due to high opt out rates, never gave us a warning that we needed to have a lower number. And once they suspended their service we still had more than 1.5K in credits that we already paid. They denied a refund. And barely responded any of my emails or texts. Do not recommend at all. There are many other better companies.

Our experience with Simple Texting has been rather complicated. Our Account Executive helped us with our account setup within an emergency services industry, approving our communication plans. After many months of use, we were informed that we needed to make changes to be compliant. We immediately began working with Simple Texting to make necessary changes, but abruptly and without notice they shut off all outbound client communications, which has devastated our customers. after countless attempts to communicate with our account rep by phone, voicemails, emails, and (ironically) text, we receive no response. We have spent countless hours with support attempting to resolve this issue, but they are entirely unwilling to help provide a solution in a reasonable timeframe. The company will not take ownership of their poor advice and set up, and now we are scrambling in attempts to provide a solution for our customers. After repeated requests, the company is unwilling to escalate our issue to a manager, and the experience has been extremely frustrating. For a service that cost us over $10,000 a year, you would expect a reasonable amount of service, especially where their own company set us up for failure in the beginning. The whole situation is unfortunate, and has left a terrible taste in our mouth for Simple Texting.

The single most unprofessional gaslighting company I've encountered in a long time. Last week we noticed we had 1400 tax clients that needed to be called & texted. I googled companies and fund them. Nothing was easy about the set up accept them taking my payment. At the time of signup, SimpleText did not disclose that having a business website was a mandatory requirement for approval or continued use of your monthly service. Based on the information provided during onboarding, we were led to believe our business was eligible and would be approved for service. It took four (4) days for SimpleText to deny our account, during which time the subscription fee was charged. This delay, combined with the lack of upfront disclosure regarding eligibility requirements, resulted in us being billed for a service that was ultimately not provided. Because the service was denied due to undisclosed requirements, we expect a full refund to the original payment method. We were emailed after 4 days that our account was denied because we do not have a website. We are a small business that handles accounting. No need for a website.

Terrible software! It works fine until you want to see what people text you back but there's actually no way to see incoming texts. Not only was it a waste of money but looks incredibly unprofessional when customers wonder why you don't respond to their texts.

It doesn't actually work. Customers have called us on our actual company line and ask why we don't respond to our texts but our inbox is empty. We've also had a terrible experience with their customer service and they said they don't process any refunds for any reason.

Let me start by saying that if I could rate this company a big 0 I would too bad I have to select 1 star. if you want to get robbed this is the place to go. the do false advertising, their 30- day money back guarantee if you don't like the APP is bluff they are horrible! once you request the refund they tell you that you have to meet certain criteria. Imagine buying a plan without knowing how it works, and to see if you are even approved, and then if you don't love the app you don't get your money back. The name Simple should be difficult texting INSTEAD. the app is extremely complicated to use it did give me a headache and I canceled it in 2 hours because who has the time to play guessing games with an app. Their refund claim specialist horrible, they talk back and aren't respectful at all. I don't like to leave reviews anywhere for any reason but this one really got me! I'm one angry customer and I DO NOT RECOMMEND