SimpleTextingReviews of simpletexting.com

Easy using mode and they have very good customer support. when I have an issue, they resolved it right away for me. Thank you for your support

Gab was fast on the instant chat. The other things took way longer than I anticipated over 36 hours to start using the platform after paying which I didn’t know about (the delay). But Gab got it all done in minutes

Support handled my request almost instantly

In times when customer service is often lacking, Cza took the time to listen, and create a solution for my issues I was having. Great communication and friendly! Cza is an asset to Simple Texting, you're lucky to have her! Thanks again for all your help!

Gab was very knowledgeable and he assisted me with my issues promptly.

Gab was super helpful, responded quickly even though the AI bot was already giving me tips, and confirmed that I'd gotten my plan changed as easily as I had hoped. Gab was friendly and personable, and I felt understood and assisted... plus it didn't take all day.

Our experience with Simple Texting has been rather complicated. Our Account Executive helped us with our account setup within an emergency services industry, approving our communication plans. After many months of use, we were informed that we needed to make changes to be compliant. We immediately began working with Simple Texting to make necessary changes, but abruptly and without notice they shut off all outbound client communications, which has devastated our customers. after countless attempts to communicate with our account rep by phone, voicemails, emails, and (ironically) text, we receive no response. We have spent countless hours with support attempting to resolve this issue, but they are entirely unwilling to help provide a solution in a reasonable timeframe. The company will not take ownership of their poor advice and set up, and now we are scrambling in attempts to provide a solution for our customers. After repeated requests, the company is unwilling to escalate our issue to a manager, and the experience has been extremely frustrating. For a service that cost us over $10,000 a year, you would expect a reasonable amount of service, especially where their own company set us up for failure in the beginning. The whole situation is unfortunate, and has left a terrible taste in our mouth for Simple Texting.

Very helpful