SimpleSonicReviews of simplesonic.com

Response from SimpleSonicAug 21, 2026

Thank you for taking the time to share this. We looked into it and couldn't locate an account matching this review, so we're not able to confirm it's from an actual customer. We'd welcome the chance to look into it further if you can share your account details with us directly. Your claim of "poor support from the company" and that "servers are overloaded" and "go down anytime" and "price increase is every few months" are incorrect and/or exaggerated. We receive compliments on an almost daily basis for our support response. Our servers are by no means overloaded, and our overall uptime is in the 99.99% range, which we also make public so anyone can see. We have increased pricing since the business started in 2023, but the amount of increases are no where near "every few months". We have no issue with a real customer posting a review (even one that is critical of our service and/or company), but the claims in the review should be honest and accurate.

Response from SimpleSonicJun 26, 2026

One of our servers was targeted by a very large DDoS attack. The attack was significant enough to impact network infrastructure within the data center, affecting services beyond the server itself. To stabilize their network, the data center temporarily null-routed the affected server, making it inaccessible. Unfortunately, it took several hours for the data center to identify the issue, communicate what had happened, and inform us of the mitigation they had applied. Because we did not have accurate information during that time, we were unable to provide the timely status updates that our clients expect and deserve. Rather than continue waiting for the affected environment to recover, we made the decision to migrate all client accounts from the impacted server to infrastructure in another data center with stronger DDoS protection. While this was the fastest path to restoring reliable service, migrating approximately 4 TB of data and accounts required hours to complete safely. Prior to this incident, the affected server had maintained 100% uptime for the past nine months, and outages of this nature are extremely rare. However, this event exposed shortcomings in the previous data center's response and communication during a critical incident. As a result, we have decided to move away from this facility and transition affected services to infrastructure that offers stronger DDoS protection and a more reliable incident response process. Our commitment remains unchanged: to provide the level of performance, reliability, and support that our clients expect. We appreciate your patience and understanding throughout the incident, and we are taking the necessary steps to reduce the likelihood and impact of similar events in the future.

Response from SimpleSonicJun 26, 2026

When you placed your order, your account was unfortunately placed on a server we began receiving DDoS attacks on, and was not a positive situation in any way. We certainly hope your experience with SimpleSonic is more positive going forward.

Response from SimpleSonicJun 26, 2026

One of our servers was targeted by a very large DDoS attack. The attack was significant enough to impact network infrastructure within the data center, affecting services beyond the server itself. To stabilize their network, the data center temporarily null-routed the affected server, making it inaccessible. Unfortunately, it took several hours for the data center to identify the issue, communicate what had happened, and inform us of the mitigation they had applied. Because we did not have accurate information during that time, we were unable to provide the timely status updates that our clients expect and deserve. Rather than continue waiting for the affected environment to recover, we made the decision to migrate all client accounts from the impacted server to infrastructure in another data center with stronger DDoS protection. While this was the fastest path to restoring reliable service, migrating approximately 4 TB of data and accounts required hours to complete safely. Prior to this incident, the affected server had maintained 100% uptime for the past nine months, and outages of this nature are extremely rare. However, this event exposed shortcomings in the previous data center's response and communication during a critical incident. As a result, we have decided to move away from this facility and transition affected services to infrastructure that offers stronger DDoS protection and a more reliable incident response process. Our commitment remains unchanged: to provide the level of performance, reliability, and support that our clients expect. We appreciate your patience and understanding throughout the incident, and we are taking the necessary steps to reduce the likelihood and impact of similar events in the future.