SIMPLE MobileReviews of simplemobile.com

The service is the worst. You can not even reach their customer service by phone, they keep you waiting forever. And phone service, the worst, phone signals including internet access is so bad, you can't rely on its service especially in case you are in very emergency situiation. I am gonna have to cancel my mine and my wife's service with them and go with another company. Almost to forgot to mention, they over charge you. Charge your credit card with totally different amount ( that you are supposed to be charged) without your permission. The worst experience!

I don't know what has happened over the past few months, you cannot speak to anyone in customer service. My debit card was charged twice with no one to speak to about a reversal... I'm going to dispute out with my bank, block the company from my card, and I'm going to T-Mobile.

I called this company twice to get my fone out of auto refill these pples didn't answer my call I set up a call back these pples called my fone twice and didn't say nothing and then they say punch 1 for English then a foreigner get on the gone and I didn't understand what the person was saying smdh I give simple mobil a F and they need to shut they company down

Sucks suck they never answer the phone..!!!

I wish I could give a "0". Horrible customer service, or better NONE. Was on the phone for over 2 hours trying to get a service rep. Unfortunetely no one picked up my call. Time to go soewhere else.

No need to elaborate on the host of issues. Let's just say it is a combination of ALL of the issues listed here in the reviews; customer service wait time, unable to resolve ANY problem, lack of understanding what the problem is...the list goes on. This is the last month for Simple Mobile. I am getting another provider. It is just ABSOLUTELY HORRENDOUS!

SimpleMobile has the absolute worst service. They left me on hold for 2 hours just to tell me my SIM card expired. Nothing on their website or chats told me the issue. Once I knew the SIM card was the issue, NONE of their authorized stores had the SIM card in stock. Absolute waste of TWO days searching and waiting to make their Mobile Hotspot work.

Simple Mobile really doesn't have a Customer Service Dept. They service is nothing but AI loops that they want to discourage you. They don't want to talk to you or care, they just want your money. They send you emails about your points. Which are actually USELESS because they make it impossible to use. Call them on the phone, for those of you who have nothing to do and no life, have fun with that. The FCC should pull their license. When I have time I'm looking for another phone plan.