SIMPLE MobileReviews of simplemobile.com

Spent 2 evenings trying to get the to fix my ability to send and receive messages just as I had been doing up into this time. I was transferred from person to person. All they wanted to do was offer me a free Sim card with their new Verizon. One person told me you found the problem. Hang up the phone with him and push*73?*73 does absolutely nothing waste of my time and your time. If you go with this company I am porting out my number to a better carrier.

I wouldn't recommend this cell phone service to anyone all I've had is problems with this company from trying to get my monthly service added every month. Then recently I didn't have service for almost a month when I tried to reconnect my service I ran into issues. I needed a phone asap yet I still don't have my service with them was told it was my SIM card so I went and bought a new one and then I was told that my new SIM card wouldn't work because they were bought by Verizon and my SIM card was bought in connection to T-Mobile. So the stores are still selling the sim cards that are inoperable yet the cell phone service I had not even a month prior my SIM card wouldn't work that doesn't make sense so everyone that had a cell phone service with simple mobile has to get a new card. So I'm out the money I bought for a plan which is set to expire on November 6th of 2022 and I still don't have service unless I'm on a Wi-Fi thank you to text now for their free service to at least lets you call and text while using Wi-Fi. So anyone wanting a simple and easy cell phone service with no complications do not go for simple Mobile because they are nothing but simple they are the most complicated ridiculous service I've ever had and you can only contact them during business hours if you do have an issue with your phone so if you cannot transfer your cell phone plan months to months card you just bought from the store like I had problems with every month then I suggest you get a plan through someone else

This is the worst thing on this planet IT SHOULD NOT EXSIST!!🤬 I have a hotspot i got from them and called a representative i told her “hello i have a hotspot i paid $60 for and its not working” she said “ok and keep going” i said your supposed to help me fix it!?!? Like hello? And she hung up on me!!🤬 mind you im online school and they arent helping whats so over!! I decided to put this up because NO ONE SHOULD BE TREATED LIKE THIS ESPECIALLY WHEN WE R PAYING FOR THERE JOBS AND THE BUISNESS!! Seriously some BS! Im angry i have no internet at home and hope you dont get treated like this so stay away from this!!😡 ugliness of service and products!!

Dont waste your time or money, it will be hard to communicate with their reps due to language barrier and no 1 seems to help

I bought an iphone, a tempered glass and a plastic cover through simplemobile.com. iphone and cover were ok. tempered glass came broken. I called and they wanted me to return the 3 items in the original box to process the refund!!! so i had to return all the items to get a $7.99 refund. ridiculous to say the least. Horrible customer service!!! i guess they do it so all the customers end up not requesting a refund.

An appalling company in every possible way. Customer service is non existent. Their website is worse than useless as the limited features it has don’t work, it’s rarely working anyway. Stay away from this company you will waste time and money. Their app is just as bad as their website. A complete rip off company dedicated to delivering nothing in exchange for money. The staff in their stores are focused on selling fraudulent contracts to people who wouldn’t pass a credit check in a thousand years by using fake data. They will happily tell you about their methods too. Every aspect of this organisation is fraudulent.

Quite truly, repeatedly the worst customer service I have ever experienced in any context in my life. They are NOT forthright in the business practice; the reps on the customer service line have painfully long drawn out scripts they read from and they don’t actually internalize or understand w anything your say. I respect there is a language barrier, but every 5 minute phone call turns into 90 minutes of you trying to get an answer and/or have a problem solved. I would be fine if it was simply a language barrier, but it is not. The practical reality is that my service with them had endless problems - like my service being non-existent for days at a time, with no reasoning from them. The final straw was them switching partners from T-Mobile to Verizon, without letting me know so my service was out for 4 days last week and I couldn’t communicate nor work(!) - they cost me thousands of dollars in missed pay! When I finally got to a supervisor they didn’t care, offering zero sympathy. I decided to go directly to a T-Mobile store and when their rep tried to switch me over, SIMPLE MOBILE wouldn’t give us the account number or PIN and literarily tried to extort me for another $65 in order to receive the numbers. Terrible experience from a completely unethical company. Shame on you Simple

Just dont please