SIMPLE MobileReviews of simplemobile.com

It was okay, until they went from TMobile to Verizon. They did send a complimentary SIM card for that. With that being said, it's not working. I was on the line with them yesterday and they said I needed a new SIM card and that someone would be calling me, to get the details to send one. Nobody called. So, I chatted with them today and stated the issue. They said someone would call in 30 minutes. It's been 5 hours. Nobody called. I called them and stated that I was directed to talk about resending another SIM and they wanted to go through the whole process I went through again, from yesterday. I'm not doing that. I see that Mint Mobile has amazing reviews, so I will pay for a whole new sim card, rather than deal with this. What infuriates me the most, is that we just got the original sim, like 2 months ago. We only paid one month on it, before they turned into a hot mess. The Customer Support is nice, but they absolutely do not follow through. You have to be the one to do that part.

Someone stole my card number when I added air time

They locked my phone from using any other carrier and now wants me to pay $175 to unlock it.

the worst phone company ever . sick of them, they trick me and charge card for service that I am not using and do not want to refund money . They need to shut down. Worst ever . never again .

I bought a hotspot that worked for a few hours and then wouldn’t let anything connect. I called their “customer service” and they just kept telling me to turn it off and on. Somehow, without help, it worked for a hour or so and then did the same thing. I called them and they kept me on the phone for over an hour and by the end they said it was my fault. Called them one more time as a last ditched effort to try to get some more info on what I can do and they said they would transfer me to someone with better knowledge about the situation. They hung up. What a TERRIBLE company and service. Do not waste your money on this pathetic excuse for a business. Also, maybe your customer service agents should be a little more fluent in English. It would make things a lot easier for your paying customers. Reading a script back to you after you ask a question is such a waste of time. Long story short, this company can eat my shorts.

Trying to port my number and have been messed around for hours. Chat is awful and they cut you off, call center is even worse. Avoid this company!

You a be better shopping with a roach service terrible

Sold me a phone, then later they cancel it because it's "out of stock". On the website it's still says it's in stock. It seems like nobody knows what is going on there.