SIMPLE MobileReviews of simplemobile.com

This is the one of the worst screwed up companies I've ever experienced. For me their mobile system wouldn't allow me to receive any MMS text messages which most companies use to send verification codes and important notices. After three weeks of calling many times their customer service no one could fix or figure out the problem and every rep had a different answer. I finally decided to switch my cell service to Spectrum. I now can't get the NTP transfer code that is required from Simple Mobile to complete my transfer. They ask you to text 611-611 and put NTP in the message then what their system does is generate a verification code but not a NTP code so the code they send is not the right code and won't work with Spectrum. Then they tell you to try the next day because you requested the code they can't generate too many times. When you call the next day you get to do this all over again and because you called for the Transfer Code they tell you again that you've tried too many times (I made one call) they can't generate the code and tell you again to call the next day because they can’t do anything - I'm still stuck with this sorry excuse of a company now paying for another service provider that I can't use and I’m not looking forward to calling again their service center in India and getting the same BS. I can only hope that anyone who is reading this review will stay far away from Simple Mobile because their technical system is broken and their customer service while being polite can't do much to help. one star for this review is too much, just a terrible company!!!

Simple mobile is the worst! they refuse to give me my account number, its supposed to be my IMEI but i updated my phone two years ago and the simple store did not update account correctly, i spent 3 hours over the phone with multiple CS reps, nothing! I even went to another Dealer and they wanted to sell me a sim for $50!!

I called the simple mobile company because I had an issue with my phone and the customer service agent told me if I wanted a free phone and I asked him what is the catch and he said just because I qualify and I said ok and he didn’t explain that if I get the new phone my old service will expire in fact he didn’t explain anything and after I got the new phone after four weeks I was using my I phone 7 and phone calls was dropping and when somebody try to call me it says to them the phone is disconnected and when I called the customer service they said they can’t fix that and I called five times more in the next day and a half and they still said they can’t fix it and when I called again the customer service for the six times they transferred me to a specialist and she said my iPhone 7 is useless I have to get a newer phone and she said I can’t use it to call and I have to use the free phone so with that the customer service Tricked me in to getting a free phone a got me to stop using my old phone so watch out off the customer service tricking you to get a free phone

If I could give a -5, I would. Simple Mobile is the worst service provider. We were a 3-people family, all using their services for 5.5 years. They gave us such a hard time when we were transferring to T-Mobile, only allowed my and my son's phone numbers to be transferred, but denied and cancelled my husband's! We were using auto-pay with them, didn't even give my husband his refund (should be a refund of 12 or 14 days). Simple Mobile is a scammer and thief.

The most HORRIBLE phone company you would ever use!! Pls stay away from these people!! I lost my sim while I was on a work trip in Africa for 5 months. When I contacted them to get a new sim, they told me they had switched to Verizon wireless, so they need to authenticate my account. They asked for the last 4 digits of the card I use for payments, I gave them. Then they asked for frquently called numbers in the last 60 days and Whatsapp calls do not count. How is it possible when I have been out of the country for 5 MONTHS?! They have refused to authenticate my account so I can keep my number that I have been using since 2004! That number is linked to my many businesses and accounts!! They have ruined my life!!! In addition to this, their network is HORRIBLE. I travel for work around the US and it is hard to get good network. Stay away from these SCAMMERS!!!

The worst customer service ever We’ll not ever take what you need We could stay for 3 hours patient trying to solve your problem and at the end you never get what you need

This is the most ridiculous company ever, I had an issue with the payment and they put a hold on my account asking me to provide a card number and 2 phone numbers I called or text past 60 days and I have provided them and they are telling me that can’t verify phone numbers I provided! What kind of a bs is this ? It’s unbelievable! Anyone can help with me this matter?

It's been 3 weeks since my data stopped working and no one is fixing the issue. MY PHONE is fairly new and I pay my phone bill on time monthly. my phone has never had this issue with my previous carrier. I have called at least 50 times and all they keep having me do is turn off my phone and back on. I had this issue with them before last month when my calls and internet stopped working and a representative fixed the issue. So I know the issue can be fixed but customer service doesn't try to fix the issue. They instead tell me someone will call me back and they never do or they hang up the phone on me. A lady name Mary in management was extremely rude. MOST CUSTOMER SERVICE EMPLOYEES ARE NOT TRAINED AND THEY DON'T KNOW WHAT THEY ARE DOING. I work a lot on my phone and for 3 weeks now I haven't been able to access my internet without having wifi. I can't use my map outside I've gotten lost many times. I hate this company and can't wait till this month ends so I can go back to tmobile. STAY AWAY IF YOU ARE THINKING ON JOING THEIR PLAN.