SIMPLE MobileReviews of simplemobile.com

Read the reviews on customer support, junk phones and their inability to fix problems.. Will tell everyone who asks never waste money on simple mobile...

WORST customer service, as they are obviously trying to read a google translation of your questions if you are calling from USA. Also, when they said 1-3 business days, there must be NEW math, because it has been 7 days and not even any shipping information. The calls have been painful; plus they said to talk with the "warehouse;" today, I was told the "Warehouse is Not taking calls." There are too many other low cost alternatives. Save your money; while I try to get mine BACK!

I would not recommend anyone to get services with simply mobile. They sent me 2 replacement phones that were not the phones I should have received and had another number attached to it. When I activated it, I lost my real number that I had for many years, and they told me it was nothing they could do about it. I have been hung up on by customer service and once I paid my phone off, they would not unlock my phone. They have terrible customer service and terrible service as well. I never want to go back to simply mobile.

Today I had the worst customer support experience ever. I tried to swap to AT&T and keep my same phone number. But they had some sort of protection on my phone number so I couldn’t swap it and the only way to swap it was to call them directly and when I called them, they would always hang up every time I try to swap or try to keep me from not leaving. To take the protection off my phone I needed my ZIP Code, but the ZIP Code they had on file was a random one in Brooklyn New York. They do anything to try to keep you locked in such a headache never use this company absolutely garbage.

Since they moved to Verizon I have been having trouble with my phone but I've never been informed of that, only after I called regarding issues. They said they are offering free phones but they are out of phones at the moment. I've been calling today and I've been online for hours with them and gotten nowhere. I've been disconnected so many times and every time I called back I had to repeat the story over and over again. every time get different advice and opinions. I am looking for a different carrier. One of the issues I am having is that even though I am on the home wifi it throws me out and takes from the phone data, meantime I am out of data. I've explained again and again and as a courtesy, I asked for 1 GB for the next few days and they refused I can not describe how bad every conversation was. I am trying to log in to my account but I can not log in. It doesn't recognize my email nor my phone #.

The service is so bad they keep kicking me off from trying to leave this review. They owe me multiple free months of service. They throttle you phone so bad it is slower with service and WiFi rather than just WiFi alone it is beyond pathetic. There customer service will blame you as the issue when they do nothing to fix anything wish I could give negative 5 stars.

Simple Mobile is one of the worst cell phone companies ever!! If an agent can't help you, they hang the phone up on you, and when you hang the phone up on them, they get upset and send you multiple sales text messages back-to-back (I received 55 text messages yesterday). To top it off, most of them don't know how to do their job. I sent a phone back that I bought from them because they said they would exchange it because I had a warrenty. They even sent packaging for me to send the phone to them. After calling them for about a month straight, trying to get the replacement phone, but they kept lying and saying it was shipped out. I received more then 4 different shipping #, but no phone. At the last moment, they said they don't replace iPhones, and then refused to give the phone back I sent them. I had to contact the state Commissioner to get my phone back. I'm surprised they're still in business!! You would think them merging with Verizon would make them better. NOT!!

Phone service is terrible Customer service is terrible ended up switching to Verizon