SIMPLE MobileReviews of simplemobile.com

Look at these reviews! Still in business. Leave the service in MASS, go to Verizon or T-MOBILE prepaid. Con

The worst no contract phone company. I do not recommend. There's plenty of no contract phone companies. Please do your research and avoid this company at all costs!

Really bad customer Service including the managers 0 percent satisfaction

I bought this no-contract Simple Mobile hotspot 12/2022 during an ice storm that knocked out the internet for 1week. It was activated at Best Buy and worked very well. When the power came back on and I had regular internet through X-finity the hotspot was put in storage. This April 2024 I tried to renew the no-contract plan with Simple Mobile and their technical support team stated that the SIM card expired and that I would require a new SIM card. No one at Best Buy (Geek Squad) ever heard of a SIM card expiring. But further inquiries revealed that the carrier was responsible for deactivating the SIM card. One can only purchase the special SIM card (Bring your own tablet) from some Dollar General stores and some WalMarts, and simple mobile.com. I had no success at these stores and could not wait for SIM card delivery from simple mobile. I gave up on the challenge and walked over to Verizon and purchased their hotspot. The phone tech support for simple mobile was from India and although friendly the English language was difficult to understand with a heavy accent. Verizon offered face-to-face customer service and exceeded my expectations. This is one of those times that having personal interaction with the vendor is more helpful. The simple mobile hotspot was thrown in the trash.

Won’t let me transfer number, so many different account numbers and sim numbers and IMEIs and passcodes that are wrong (even though they’re google encrypted key codes). They ruined my recent AT&T iPhone purchase. -1000000 stars if I could

All of what I have read here is 100% true. You guys left out how every time you have to call customer service about anything you have to produce your imei number, or serial number for the device. You better have kept all of the original packaging or you're screwed. Terrible customer service. Terrible internet speeds. And call center staff who dont know how to do anything but talk.

Simple Mobile customer service and BILLING system, is one of the WORST Customer Services I have EVER encountered ! They keep billing me for a Free ACP Affordability Life line program that I am signed up for. And their system keeps Billing me for the free ACP Life Line program, that is Free. I have to talk to and get Transfered to at least 3 different customer service agents, before I can get ANYONE to even figure the problem out. And then they won't Refund me the FULL amount that they billed me for my FREE phone line program ! And the Simple Mobile customer service agents, are from some FOREIGN country; so it is very Difficult to understand what they are saying. And the Simple Mobile customer service agents, are like talking to ROBOTS ! They keep repeating the same thing Over and Over again ! Simple Mobile customer service agents, are so ANNOYING to talk too ! I am telling you, that Simple Mobile is one of the WORST phone companies around !!!

Purchased a BYOP kit and $30 30 day package as I have to be stateside for a month for business. As I know my phone works on the Verizon network, I purchased the 'Verizon Compatible' one. When I couldn't get it to activate online, I tried the chat and was told that I needed to use the "SIM B" in the package that only came with one SIM. Christy kept telling me that I should just call to get it take care of, despite the fact I told her multiple times I didn't have a stateside number yet. Hoping I can return this junk tomorrow and waste more time getting a whole new set from someone else.