SIMPLE MobileReviews of simplemobile.com

Bought a sim today and I can’t make calls!!! Spoke to over 5 representatives and know of them knew what to do!!! I want my money back scammers!!!!

This is a SCAMMER company! The call center is in India. They messed up my account. Emailed me saying the wrong phone number WHICH I NEVER ATTACHED A NUMBER BECAUSE IT WAS A MOBILE WIFI UNIT I PURCHASED. NO MATTER WHAT NUMBER I GIVE THEM THEY CAN'T FIND MY ACCOUNT - WHICH I'M LOOKING AT IN THEIR APP WHEN I CALL THEM. DO NOT TRUST THESE THIEVES!!!

I ran out of high-speed data and decided to purchase some data add on. I paid $10 for an additional 5GBs. This was at 9:30am. I turned off my phone and turned it back on to make sure everything reset properly. At 10am I check my data balance and it shows I have 1.98GBs remaining. Less than 30 minutes and I apparently used 3.02GBs. I call the so called customer service line and was told they don't control my data usage and there was nothing they could do about it. I asked for a supervisor and surprise surprise the supervisor was not available. They couldn't transfer me, give me a phone number or email to get in touch with the supervisor. This was the 2nd time this happened. I the same problem 2 months ago. This time I was sent to refunds and supposedly I will be getting my $10 back. I won't hold my breath.

This is the worst service period. If you want to pay for something that you don’t know if it’s going to work? This is the go to! It’s anyone’s guess every single day if your phone will work or not. You might get to send texts, or make calls. Or maybe you won’t get to at all. Who knows! They will also offer you free phones. Don’t take one, they are worse than what you have and will work even less on their network. Oh, yea… Network! It’s supposed to be on Verizon and they are supposed to have the most coverage anywhere. Well, that’s a lie because it had exactly zero coverage when I went to PA last year and I couldn’t use it at all unless I was on WiFi. The worst phone service I’ve ever used.

So glad I switched simple mobile has issues from tower service to poor customer service customer beware

This company needs to be shut down! I lost my phone and I tried to call and cancel service or switch my number to a new phone. Mind you the phone is lost, but they said the only way the could verify the account is through a text message. I have a 4 digit pen, when I asked them if I could provide the pen for verification they said they could not take the 4 digit pen number to verify the account. When asked why can’t they use the pen number to verify the account they said they could not tell me why because of security purposes. I asked to speak to a manager, they stated that there was no manager to speak with. They are not friendly at all and they do not care about the customers.

This is the most stealing company you can ever join. I’ve been a customer for seven years and they literally told me today that I had to buy another Sim card because they joined another company so I can have my line back they didn’t accept my payment because they needed me to get another SIM card… please don’t do the same mistake I did…..Anthony Kourradi 2819052753

Customer Service is beyond incompetent. My service was down for 3x weeks on a mobile hotspot. Called multiple times until I finally got a hold of someone that said they understood the problem, and whom could actually communicate in English. They said they would extend my service date 30 days since virtually no data was used, and then within 2 days my service expired/cut off. Called back and they said there was no record of me calling or this agreement. This is a complete sham of a service with zero percent chance you will ever have a call with customer service that will resolve your problem. There are charging an exorbitant price for the data, and then the service fails constantly on their device. POS, on all fronts!