SIMPLE MobileReviews of simplemobile.com

Worst customer experience I ever had. I tried to set my card up. Simple mobile took hours out of my time. Tried every way to set it up. Even worse on chat. Simple mobile sent me customer service 188. I could not call with no data. I sent a chat saying I couldn’t call them they said they understood and would send me a portal and call me in 15 min. I never got the call. Later 11 o’clock at night still can’t figure it out. If I could give this company a 0 out of 10 I would!

This is by far the worst customer service experience I have ever had. I called more than 15 times, and each time I was transferred back and fourth to the same departments. When I finally got through to someone, EVERYTIME the call magically dropped.

Terrible customer service. Good luck trying to call their 1-800 number. No one is helpful, it’s all automated. My online login would never work, they put me on a monthly renewal program for my mobile hotspot for my business. After not ever being able to talk to someone on the phone I finally had to have my credit card company dispute cancelling services and change my credit card. Terrible company, avoid them, even if they “seem” to have lower prices. You get what you pay for.

CRAAAAP, one of my worst purchases ever! Don’t waste your money or time, trust me they will waste both

THIS COMPANY IS A RIP OFF!! FIRST, I HAVE THE CHEAPEST PLAN $28.35 I LOOK AT MY RENEWAL AND SEE THAT THESE PEOPLE SET ME UP FOR A FAMILY PLAN AND IT'S JUST ME!! WTH??? SECOND, I PURCHASED $15 OF DATA AND NEVER FOR IT. I CALLED CUSTOMER SERVICE AND THIS PERSON SAID THEY NEVER SEEN MY TRANSACTIONS. WTH??? I ASKED FOR A SUPERVISOR AND THIS WENCH TELLS ME SHE IS TRAINED FOR THIS SO SHE'S NOT TRANSFERRING ME! WTH??? IS GOING ON HERE???? MEANWHILE SHE DOES NOT HELP ME AT ALL!! RIPOFF ARTISTS!! I WANT MY DATA OR A REFUND!! I WOULD NOT EVER RECOMMEND THIS GARBAGE ASS MOBIL COMPANY, EVER FOR NOTHING!!! THEY DESERVE A NEGATIVE 100!!

Simple mobile customer service just tries to get off the phone with you and don't fix the problems Bought 10gbs of add on data twice and only recieved 2gbs both times first time I was told I used it all and the second time I called less than 15 minutes after I bought the add on and first they tried to claim I used it again when I told them I literally just bought it they asked if I reset my phone (I did) and they said maybe it wasn't reflecting on the account yet so I should call them back when the 2gbs runs out so they can fix the problem

So they sent me a SIM card that works only with Verizon compatible phones but my phone is not compatible with Verizon because it doesn’t have the cdma chip in it. So they scammed me out of $56.

I’ve been a simple mobile customer for 5 years, starting when my son first needed a phone and now with 2 sons both on simple mobile. My younger son’s iPhone XR just completely stopped working last week, screen was locked, couldn’t access anything, Siri worked but that’s about it. Fair enough, XR is an older model, so I log on to simplemobile.com and order him a new iPhone 12 and pay $300 in full. It arrived today and we started the activation process that came from simple mobile with the phone. I’ve done this several times with 2 kids with phones so I know what to expect. All I’m getting is error messages so I have to call. They proceed to tell me it’s because my sim is expired, and that I need to go ahead and buy a new one. THEY LITERALLY SENT IT TO ME! I had to scream at the poor CS agent. He finally said “where did you buy it?” Me: SIMPLEMOBILE.com I refuse to pay for another SIM card when 1) I just paid you $300 for this phone and sim 2) YOU shipped me an expired SIM Proceeds to put me on hold about 10 times to file a ticket for someone else to help me, then tell me that I have to call them back in 24 hours. I’ll be moving both phone numbers to MINT MOBILE tomorrow