SIMPLE MobileReviews of simplemobile.com

The apps you download lag horribly, you can't answer the phone in time because the calling also lags! I don't recommend.

I spent hours online chatting the agents often ignored my requests. Verizon is literally forcing customer to switch from Net10 to Simple and nobody seems to be able to handle that process and even when they say they do they don't. I spent over 5 hours chatting and they haven't managed to fix it. Not to mention my cell reception is so much worse because the managed to activate their sim card just under Net10 when I specifically requested to switch now so I didn't have to do it in a week and since I was low on data. They seemed like they didn't want to or know how to honor the rewards that were offered to incentivize an early switch. Oh and when they get tired of running you around for hours they'll just eject you from chat.

I was paying my service through simple mobile for a phone I bought from them. When that phone got demolished after getting run over, I went on their website and bought another phone, the iPhone 13. I set it up through smart pay and was advised that I would be paying for my service and phone through smart pay every month. 4 months later, I noticed that I was being billed for my service twice a month. Even though I was paying my service through smart pay, simple mobile was still taking out my service every month directly through their app. I called and explained the situation and the woman in their refund department said she would issue a refund for the 4 months I double payed. 2 weeks later, never received the refund. Called them back and their refund SUPERVISOR told me that there is no notes about the refund in their system and the woman in HER department “must have lied to you”. I was shocked that this is how they conduct business. They told me there is nothing they can do and told me to contact smart pay. Smart pay tells me to contact them. It’s a money grab and a scam!

I guess I should I checked here before going with simple Mobile it probably would have saved me a headache. Anyway today my phone was moving really slow and I had been buying a 15 gig data plan but my internet's messed up right now my home internet and it's costing me to blow through a lot of data so I went on to simple Mobile and I paid for the truly unlimited plan. I told the plan to go ahead and kick in today cuz I wanted the data and it did change my due date but it didn't bother to reset the data. So now I've paid $50 and I'm in the exact same position I was before and I went to customer service at simple Mobile and was told after an hour and 12 minutes that because none of the other options they tried (so knowingly wasting my time) but I had to have a second phone number to fix my problem and if I don't have that second number there's nothing they could do for me! I am old unmarried and due to being an ex addict I don't have any friends I had to leave them in the past! Well simple Mobile did not care that I could not get a second phone number without purchasing a second phone they literally told me without a second number I can't help you. I was pleading with her to try to get her to speak to a manager or figure out another option but she didn't care she just said is there anything else I can help you with and hung up on me she didn't fix my problem she just left me in the exact same position with no recourse. On top of that they wouldn't refund it they said all we don't offer refunds on service I was like what about service that isn't working? Still no refund I'm just screwed they completely don't care

Not so simple to use. Should have named it complicatedmobile. Everything is soo slow. And still cant figure out how to reup. So much stress. Im done

Was with you guys 2 years I try port out you give me wrong ntp an account numbers for 4 days then turn my business line off an to port out now I have to give you guys 100 to get my lines ported out big money grab but I'm finally out if this last company for service I'd have no service

The SimpleMobile "My App" is programmed to be fraudulent on data refills: $ 5 purchase = 2 GB refill. $10 purchase = 2 GB refill. $20 purchase = 2 GB refill. It has been that way for months. They never fix it. Logically you should only purchase $5 of data at a time.

I had a feeling they were scamming me and inflating my actual data usage. Switched carriers, using my phone off wifi even MORE than I was while with Simple Mobile. Have barely used the same amount of data. BEWARE they will say you are using wifi but will still take data.