SIMPLE MobileReviews of simplemobile.com

Absolutely rubbish 😡

Simple mobile gives away the number without even telling you and now that I’m trying to get a new one they are saying I need a new SIM card the same one that THEY GAVE ME this company is terrible

I redeemed my points online for Amazon gift card, and I haven't received any email confirmation, so I called customer service, and the guy didn't even help me he said it's expired already. his name was Jerry, and I asked him to transfer me to manager so I could talk to him but he said I'm sorry but I can't. And now I don't have my 10100 point. I've been with them maybe 5 years already.

Simple mobile refused to compensate me for a phone service plan they owed me due to a de in shipping of replacement phone they really don't need to be in business because lying to customers not good

This company is is probably one of the worst I've encountered yet. Their çustomer service is based in India,v great way to get scammed. Simple Mobile will lie to you, they will send you two different areas without any resolution and they have horrible customer service! This will be my last month with them as I am finding another company to be my carrier. Told me that my phone was broken and that I needed a new one by what was wrong with it and actually it was on there and they had something turned off and now I'm stuck with a totally incompetent and useless phone that doesn't work at all! Save yourself and do not do business with these people they are the worst!

i lost my phone which was never bought through simple mobile it was bough striaght out from apple so while i was going to wait on my replacement i was going to use my duaghters phone because she barley uses it only her ipad so when i called simple mobile very tarshy poor communication and they hang up on you trying to get my number switched to my daughters phone lady says umm we are unable to authenticate the transfer we are very sorry as i stated to her my daughters phone is unlocked to any carrier but she wanted to me to purchase a new line and sim card i said hell no why would i do that when i already gave these bxxx money for a line yall cant even switch over she then began to yall calling me a dumb ass i said i might be a dumb ass for spending money with this poor as trashy ass company but yall will not get another dime from me i disputed charges with my bank they ended up having to pay me back $850.00 for charging me when services werent even used lol who is the dumb bxxx now i dont recommend this shit hole company to a dog with a cell phone

Awful customer service he called me literally refused to repeat my address to see if he got it correct and couldn’t look up my order number when I gave him my order number along with tracking number, he goes like ohh you have to check with usps cause I can’t track it like dude that’s what you’re there for and idk what service u use to send packages usps is ups I’m not sure. Nasty indonasia call code when u call and they’re awfully mean to you.

I purchased a hotspot device and got a one month subscription on 9/25/24. Their hotspot device was defective after using it for a day. After multiple phone calls, they agreed to replace the defective device. It took them 6 week to send me a replacement device due to the device being on backorder according to them. It was like pulling teeth to get a replacement device. In the meantime my subscription had expired as the month subscription ended 10/25 and I didn't get the replacement device until 11/10/24. They had promised to give him a month subscription credit but they lied as when I called today to get the credit so I can activate my hotspot, they refused to honor what they said they would honor. I wasted so much time on the phone with multiple calls. I would never use them again and I recommend for no one to use them