SIMPLE MobileReviews of simplemobile.com

Unbelievably bad. Spent hours on support calls trying to get a hotspot re-activated. Their tech support does not know what they are doing. You SIM expires in 3 months and they don't know how to tell you that. The replacement SIM does not work. I have bought two hotspots and can't use either. They are not able to refund so I had to dispute with bank to get a refund.

What these people on here are saying is true. Customer service is absolutely horrible. Moreover, you may be hours on the line with them attempting to resolve an issue. Technical departments, no change, they are not knowledgeable enough to resolve issues. This site should allow you to write a review without choosing a star. They don’t seem willing to grant you any concessions, reprieves, credits or discounts either even when they can’t resolve an issue after hours on the line. Whoever you are don’t choose Simple Mobile. I suppose with the other providers you do pay a higher cost but you save time because the customer support & the technicians are astute enough to resolve your problems. Higher cost generally means better service & quality. I repeat, don’t choose Simple Mobile, invest your $ elsewhere, preferably with a top notch cell provider.

Simple Mobile is the WORST phone carrier out here.. Every month it’s always something.. All there workers are in competent

Tried to change credit card fir auto pay 4 days later the said let it expire and reload. What a joke

Horrible just plain horrible, 4 hours wasted today talking to multiple agents. I finally asked for a pin number to move on to new carrier. Never again.

After 25 years in IT support, I can say, this is the worst company I have ever had to work with, as user or technician. Their customer service/tech service/ sales agent combo is a nightmare. They are very bad at all three and the fact the agents get spiffs for sales is a horrid idea. Attempting to get a simple config change to allow me to use a new mobile hotspot device has gone into a second week and they advice they may need another week. This, as my first week of paid upfront service has already burned away. As this point I have registered a fraud case with my CC company. Rest assured if the hardware I purchased wasn’t tied to only this company, I would never have considered them and will never do business with them again. I would advise everyone steer clear of this scam business!

I'd give it a ZERO if I could. My husband went on the simplemobile app and purchased a new phone. We have been on the phone FOUR HOURS WITH FOUR DIFFERENT people and they cannot get his phone activated. It can receive text but not calls. And they all have transferred him to another representative with no outcome. How can you sell and phone on YOUR website but you can't activate it? DO NOT WASTE YOUR MONEY OR TIME. Update: $220 down the drain. Switched companies AND had to buy a new phone.

i was overcharged 50 dollars on my account that i have for 6 years for 4 lines and its the same every month 135 dollars and when i pressed approve transaction i received a notification for a 185 dollars charge to my credit card called immediately and spoke to Jernomo on 3/17/2025 and after 45 minutes he assued me that a credit was issues and will credit my card back. A week later called back and spoke to wishryl on 3/26/2025 and told her that i did not get my 50 credit back and another 45 minutes later back and fourth she explained that the ticket number that jeronmo gave me was not a credit it was an Escalation ticket (whatever that means) for my next bill and that they could not do anything anymore . In short simple mobile STOLE 50 dollars from me and do not wanna return it and dont wanna issue me a credit on my next bill. Time to shop for another carrier.