Sabrina
Disappointed with the Service received
A friend of mine had two deaths in her immediate family in 2020, I wanted to ensure she received counseling so I paid for an annual counseling service (EAP). At the time of purchasing the plan, I explained my intentions and provided my friend's full personal details, name, date of birth, full postal address & email address to have the plan in her name and be sent to her directly via email. I provided my bank details for payment and had enquired at the time when I wanted to cancel the policy what was the process & was told as I just need to call and cancel. I made contact today to provide notice that I would like to cancel the plan after the year and was told that my friend needs to make contact to cancel. I asked why when I was setting up the plan, providing all her personal details no one ask for her contact Simply Health. There was a long pause and then it was repeated that my friend who the plan is in her name and not the bill payer needs to cancel the plan.




