Simple HealthReviews of simplehealth.com

After reading a couple of the reviews , I see that simple health kept changing my brand maybe because they didn’t have the item anymore. I told their doctor I didn’t want to use a particular brand and I researched it. She told me to take reviews with a grain of salt. Happy people don’t complain only negative people take the time to write a negative review.

I’ve been dealing with them for almost 2 weeks now. At first they claimed that my insurance doesn’t cover plan B(I’m on Medicaid it very much is covered) okay fine take that off my order. I hear nothing back about it. I message them again through email and through text to be told now supposedly my insurance isn’t active and so I need to pay 75$ for the birth control. My insurance is VERY active as a matter of fact I had to call my insurance company to verify my card information as I had to get a new card. I’ve told them flat out to cancel my order and that I will be calling my insurance company to make sure they weren’t charged because I never received the birth control. If they were charged I will be letting Medicaid file the fraud charges and let them go after the company. This company has been nothing but red flags. And they’ve been doing this to a lot of people, charging both their insurance and then also charging their bank accounts for it. So they better hope they didn’t because Medicaid is the federal government and they don’t play when it comes to fraud.

This company is a SCAM. They lie about reaching out to insurance companies and there is NO way to delete your payment info unless you find someone at customer service to, and good luck with that. I first asked them for my preferred Birth control and was told that there would be a $27 copay, I told them I’ve never had a copay and they told me it was my insurance charging for it. So I tried to get the generic brand (which should have been free if not cheaper) then they told me it would be $60!! I told them to delete my information and that they were scamming people and they send me an email back apologizing profusely and trying to cover up their lying. Do not trust this company, they do NOT care about helping women.

I have had so much trouble with this company, so many issues have arose at every step. They don't even offer phone support, you have to email them and wait for a response. I'd recommend using a different online birth control provider, like nurx or something else.

i ordered a specific type of birth control and they sent me something totally random :/ when i asked about it they said it was a generic, but charged me the same amount. aren’t generics supposed to be cheaper ?? and why would you send me something i didn’t order when the confirmation email says i will be getting the brand i ordered ? just the worst.

Several months ago, I went on-line to start researching easy and inexpensive ways to purchase birth control pills. I was delighted to find one. I do realize that BC pills are not a controlled substance, so I did not think twice when I discovered that I was able to simply order and have them delivered via the mail. I reviewed my projected order, and was informed via email by the company that my total charge was zero (00.00) - I incorrectly presumed that the insurance information I provided had picked up the full tab (I found out later that my insurance company was never even contacted by them). I was then informed that the exact prescription I requested was not something they delivered, so they offered me a substitute. I was leery about that; but was reassured (again, only by email) that my order, together with any final fees, would need to reviewed and authorized by me before any order would be sent out, as well as any fees I 'might' directly be responsible for, hence, their need for my private credit card information. Their assurances and reassurances were bogus. I tried to proactively cancel, and figured that when no one responded, and they did not have my consent or authorization, that they would not attempt to charge me over two months later. I was informed by my bank, over two months later, that they charged my bank account just a few days ago via my credit card number, for an extremely high dollar amount for BC pills. I did receive their package days after I found out that my bank authorized their charge on account that I had already closed. I asked for a refund and was kept on hold until after their office closed, and, in turn I was simply disconnected. I am waiting for a reply to my email to them, as their customer service over the phone was less than helpful. I am still negative in my previous bank account that I can no longer even access because of this debacle - nice. - Shame on me for not taking the time to search out and read any customer reviews prior to getting involved with this Organization....

I filled out the initial questionnaire for birth control last week. I submitted everything and they said a doctor would contact me before my prescription ships to confirm the prescription I’m getting and decide whether that’s right for me. The also said I would have to approve the prescription before I get charged. Well the next email I got was telling my it already shipped and I was charged without and discussion of what exactly I was prescribed. I doubt a doctor ever actually looked it over. Fast forward a week to when the package was delivered. There’s no birth control in the package. Just emergency contraception. They completely forgot my birth control. The shipping conformation I received clearly states the package should include one packet of birth control and one emergency contraceptive pill. That’s when I found out they don’t have a number you can call for customer service. Just an email. It’s been several days and I have yet to receive an email back. The website says they have a test number which is supposedly quicker than the email response so I texted that as well at the same time I sent the email. They haven’t responded to that either. Doubtful this will ever get resolved.

This was a really good company when it was Nurx. Now they've merged with another company and they're really bad. I tried to get my BC prescription filled and their docs took it upon themselves to add scripts for emergency BC and some kind of condom, neither of which I wanted or needed. 2 weeks and several unanswered texts later I was informed my order was delayed because the condom was out of stock. Now I have to skip a month of the BC because a prescription I didn't want wasn't available. These people are very cavalier about their patient's health and clearly don't care about anything but money (otherwise they wouldn't be scamming my insurance with scripts I didn't ask for). Stay far away. Use pandia.com instead.