Simple HealthReviews of simplehealth.com

Moving away from insurance to cash is the worst thing you can do to people, especially during these horrendous financial times. Such a slap in the face and its just plain selfish. Another example of how healthcare has moved away from taking care of the patient. Its all about making money off of people

Simple Health has now turned into a scam. I used their company for 2 years with no problem until now. They randomly switched to a “cash-pay only” platform and do not accept insurance anymore. They also didn’t alert their customers of this change and expected us all to be okay with it. My birth control went from free with insurance to $60 every refill. They claim to provide “affordable birth control”, but that’s just a lie now.

So many hoops to jump through. Paused a prescription, wanted to resume, essentially impossible to do. Simple Health was less than helpful. Additionally I chose to add an Ella emergency contraception to my next auto ship birth control order and by the time it was finally ready to ship they told me my prescription had expired and I'd need to get the emergency contraception with my next auto ship, another 3 months out. Would not recommend.

I've been using simple health for my birth control pills almost 2 years with no issues until recently. I was told on September 25th via text to be on the look out for my prescription.A week later no prescription. I was then told my bc pills was sent to another pharmacy which made no sense so I reached out to see what was going on. I was told I had to renew my yearly subscription for 20$ . Fine no problem so when I try to renew they are now trying to charge me cash when I have insurance and it's supposed to be free. Come to find out they no longer accept insurance and are cash based only. They never once informed me of these changes in fact they have been playing games for weeks when they could of been told me this information smh ridiculous I could been got my prescription filled elsewhere instead of waiting on them.

Horrible experience. They recently switched my brand for the third time and I’ve spent the entire month going back and forth with them because it sometimes takes 10+ days for customer service to respond by email. They don’t provide a phone number so email is the only way to communicate. Now that I finally have the brand sorted out, it’s been 5 days since my order has been “ready” and it still hasn’t shipped. I’m due for my next pack tomorrow and now I’m going to be delayed without medication because they take FOREVER to do anything. For a service that is specifically supposed to be simple and make life easier, this is the biggest hassle ever. Definitely just getting in with my OB to have them prescribe it from now on. Don’t waste your time.

As many other people have reviewed, SimpleHealth charged me out of pocket after apparently “going cash based”. They said they sent an email out earlier this month but I never received such an email (and ‘earlier this month’ would've been a couple days prior as it was the beginning of the month.) I had gotten this response about a week after I contacted them, which I had to do multiple times. I kept pushing until I got another response, which told me they were taking it to higher-ups to handle. Then they told me they would not refund me and I had to reimburse through my insurance because “the total was shown at checkout” which it was not, my total said “FREE” as it always did because it had gone through my insurance. I was not made aware that suddenly it would charge my card at any point, and I cannot remove my card information myself. I’m waiting on another response after telling them to remove my information from their database, and hopefully they’ll comply and I won’t see another mention of their name.

This is my first time writing a review on trustpilot because I feel inclined to not let the same thing that happened to me happen to other people. When I first signed up for SimpleHealth, it seemed too good to be true: practically free service ($15 one time fee when joining), free delivery, modern-looking website with easy to use interface, and they texted me every time something was needed from me. It seemed so bullet-proof. I was excited to not have to worry about my birth control anymore. I received my first order pretty late, but it arrived in time and was just as they promised: $0. When it came time to get my refill three months later, I received a text saying they were no longer taking my insurance "as our business has transitioned to a cash-pay only." What? Why would I pay for birth control when my insurance covered it? The new charge was $20/ pack, $60 for three-month supply. I told them to please cancel this and any future orders from SimpleHealth, to which they responded nicely with instructions for how to transfer my prescription over to a local pharmacy. The instructions did not work. It turns out that the prescriber they gave me for my birth control cannot be reached. I called the number given and the clinic said that it has been many years since that doctor was at the clinic... and they had no forwarding contact information. Interesting. My insurance can't reach the doctor either. I can't get a refill without the doctor's approval. I have reached out to SimpleHealth for insight on this but it has been a week and I still have not heard back. This is very suspicious activity. I would NOT recommend this service to ANYONE. I wish I read the reviews on this website before wasting my $15 with them. Others have been charged and can't get their money back, so I consider myself lucky; though I feel anxiety not being able to fully "delete" my account and worry they will charge me randomly. I don't trust this company at all. There are many positive high ratings displayed on their website, but I'm realizing now that they must be fake. Please carefully read the reviews on trustpilot by real customers before making your decision with SimpleHealth if you want to avoid a headache and potential fraud.

Twice now they have given a timeline for a response from me and not held to it. They send a text with “you have x number of days to…” and then the day before that timeline is up they say “we didn’t hear from you so we’re canceling”. It’s ridiculous and a huge hassle. For something that is supposed to make life easier they sure are good at making problems and life more difficult.