Simple HealthReviews of simplehealth.com

Very deceptive company. Sent me a message over the weekend that insurance was no longer covering my prescription and that I would be charged $60 automatically if I didn't cancel the order within 24 hours. I didn't see this message in time because it was on a Saturday and I was out of town, and their customer service refuses to address the issue.

Terrible experience so far and I'm starting to feel like this company is nothing but a scam! I paid $35 for an acne consultation for skin medication back on 12/12/2022. The doctor wrote 2 prescriptions which I still haven't received to this date! I was told from the beginning that my insurance would cover the medication. Days have turned into weeks without anyone from Pandia contacting me to let me know my insurance wouldn't cover one of the medications. I had to contact Pandia on my own doing last week to find this information out. After agreeing to pay an additional $90 out of pocket for the medication and being charged for it, I still haven't received anything! The prescriptions the doctor wrote are also showing as expired as of 12/13/2022 under my profile. This isn't a fast process at all, nor is it an easy one as they claim! Nothing but a bunch of run around from the Pandia customer service team to keep you from demanding your money back! I could have been to my Dermatologist by now and he could have prescribed the same medications so I wouldn't have to pay out of pocket!

Only use if you like being scammed out of $80. I noticed an $80 charge and wrote to ask. They said that when I refilled my prescription in October they Simple Health was “not accepting insurance on new orders”. They didn’t warn me about that and just shipped it out without giving me a chance to cancel. So I had no option. Then in December they send me a 2nd refill, again at $80. This time the excuse was that I was supposed to put my insurance in? Which it is on their website. I checked and it is there. They didn’t warn me (again!!) and just shipped out and charged me. I used them before October when my prescription expired and they had been reliable back then, clearly something changed. I have insurance and have normally received this prescription free.

I have been using simple health now for a couple of year. I never had a problem till recently. As of today I noticed that for whatever reason I’m being charged $80 for my birth control that I used to get for free with my insurance. Apparently I was charged $80 in August too but I didn’t notice. Normally this wouldn’t be a problem if I was notified of this new change. But I wasn’t notified whatsoever. My insurance also didn’t change so that is very frustrating. They act like they want to help women and make things easy and affordable but it looks to me that they don’t care anymore. Very disappointed they definitely lost a patient.

20 dollar consultation fee done prior to prescribing or “consulting” and refuse to refund even if you receive nothing from them

Used them for awhile and they were pretty consistent; although there were issues of them substituting my scripts without telling me and a few other things, they were willing to fix them. They charged me for the yearly fee in September 2022. Then in late November, they notify me that they're not taking my insurance and I need to either pay or transfer my script. I tried until a few days ago to text, email and contact them to crickets. I FINALLY got someone to email me back on how to get my pharmacy take over the LAST REFILL from the script they had given me a year ago. I then asked them to refund me the annual fee as I hadn't gotten any services and it had taken so long to get anyone to fill me in on what to do. Thankfully I have records of all communications. They just replied back that they can't refund me because I had "been offered a valid prescription based on (my) health needs". So, I'm being charged for something i was offered? But I never received. I'm sure that there are many other people they've scammed this way, but just in case there are people researching, don't bother with this company. They're losing insurance companies (wonder why) and they're looking for cash grabs any way they can get it.

Do not use this company. They post so many FAKE reviews. I used them for a 6 months birth control prescription. Went okay. And was notified after 6 month for renewal. Contacted them before pills were shipped to cancel. No reply. I moved, so the pill never got delivered. Usps sent it right back to the company because address no longer existed. When I asked them for a refund. They said they cannot issue refund for pills. Okay? I understand if I actually returned it which I didn’t. So no pill. No return. Had to contact my bank to dispute the charges but it may be too late since it took simple health a month to reply to my email.

They lied to my face in writing and told me my insurance “changed and stopped supporting simplehealth” and auto charged me $80 a month for birth control. I called my insurance and they said nothing had changed and they still supported my prescription. I confronted them with the reference number and immediately they confirmed and sent out my order within minutes. Complete lied to my face to try to get me to pay cash. What a SCAM