Simple HealthReviews of simplehealth.com

REPORT THEM! Will not answer my emails and never sent my birthcontrol

Placed order on 3/18, it's now 3/30 and I haven't gotten my stuff delivered already. They just now sent me an email saying they couldn't fill the prescription. This was my first time using insurance and it's taking way longer than when I would pay out of pocket. Also they don't answer emails well and leave you hanging wondering what's gonna happen next. Seriously sucks please try another website that actually works.

I REALLY used to love SimpleHealth for how simple it was. It has gone completely down hill. I needed help with my prescription and wasn’t able to approve it on my end. I sent 4 emails within a week, with absolutely no resolution NOR any help from anyone. I changed the prescription hoping that would solve the issue. My order was sent to the pharmacy on March 22nd, and it said to expect shipping details in 1-2 business days. A full week later, and no tracking, or any type of notification if anything was wrong the the prescription. This time I’ve sent 3 text messages and 1 email again with no response. I had to frantically find another place to fill my birth control because of them. I would HIGHLY NOT RECOMMEND this business anymore. I used to adore them and they truly made my life easier, but not anymore

I started the service a year ago and had no issues until 2 weeks ago. It was time to renew my prescription and for some reason couldn't verify my phone number. I tried contacting them thinking I need to wait for 2 WEEKS! But then just decided to get another service. I went through the motions of deleting my account. But they recently charged me for a prescription I haven't renewed. I plan on disputing it so I'll see how that goes but don't trust them!

I have been using them since the summer of 2021 and never had a problem. You actually used to be able to talk to a real person. This week i had a terrible experience and will never use them again! I was getting a new prescription since i had run out and asked to be on the same one I’ve always used since 2021. Well not only did the “doctor” change my prescription to something completely different it was also going to cost $570.00!!!!! Yes almost $600 they were planning on charging me! I was freaking out trying to text and email, telling them to change my prescription because i could NOT afford to pay that much. Not exactly surprising but i never heard anything back from them. So before my order even began being processed i had to cancel my debit card because 1.) I couldn’t get in contact with a real person and never got a response to my emails or texts 2). There’s no option to cancel your subscription until AFTER they ship your birth control. I’m genuinely still paranoid the charge is going to somehow go through even tho the card was canceled and the charge was never pending in my account. But if you’re thinking about trying out simplehealth don’t.

I would give them zero stars if I could. Reading these reviews I can see I am not alone. I have been previously using the service for over a year but when I came to renew they suddenly weren’t accepting my same insurance that had been covering my medication for the past year. They charged me 60 dollars without my approval and claimed to have sent out my birth control. The tracking link said it arrived on 3/11. Still no birth control and I have not been able to reach anyone have multiple email attempts. It is an automated reply saying they will get back to me within 2 business days which has clearly not happened. I am out 60 dollars and no birth control. Horrible company. Horrible customer service. I have cancelled and will never return. I am not one to ever take the time to write a bad review but I believe others need to be warned if you are considering using their service. DO NOT USE SIMPLE HEALTH!!!!

This is what I've had to deal with the past two weeks. I got notice today that said 'sorry we missed you.' That is beyond disrespectful. I emailed your support 5 times in two weeks and NOT ONCE did anyone respond. Nothing in my inboxes, spam, or trash. The real kicker is that it is THE SAME pill I've been on even though I asked to be put on something else. I had to go through all my reasons that I have to have a pill that contains estrogen AGAIN. The doc still put me on one without and the battle started all over again. Simple Health was the easiest and most consistent way to get my birth control especially during covid. Over the past 6 months I have had some issue every single time I try to contact Simple Health, 9 times out of 10, I won't be able to talk to a human. I've talked to the chat robot for over an hour trying to figure out how to get around him and talk to a person. I have failed to get to a human really, in all but one of my attempts to make a change. That boils down to just ONE TIME that I have been able to reach a person. This is the first time I saw the this number to contact via text. I am not a needy customer and don't ask for much and my request for help over the past two weeks would have been so easy for someone to answer me and solve the issue. I have been a member and loyal customer since July 2021. There has been one, maybe two times that I had any kind of problem. It has been so frustrating that I would like to close my account. I emailed support and haven't been surprised that no one has responded. In summary: All I wanted to do was approve my order but was unable to -no matter what browser or equipment I used I was unable to submit approval. I tried to get help from the bot and got no where closer to a resolution for my problem and no closer to having any kind of conversation with a human. After reaching out 5 times, now 7 after writing this text and the message I sent this evening as well, I still have not gotten a call, email, snail mail, ANYTHING in response to me practically begging for help. I am beyond annoyed and frustrated. I have never cancelled any sort of RX or service because of the lack of attention that is being given customers who ask for it. It's sad. I will not be recommending this service to anyone ever again. Thank you for being my source for birth control when finding an in person doctor was not an option. I hope you guys are able to find a way back to how things were and show your customers that you actually care and want to help. I didn't get the feeling you care about what your customers are going through and just wanted to push pills out of the door. It's been an extremely uncomfortable past few weeks. Really do wish you all best. Take care.

Without any notice, birth control, pills were sent to me. I was notified. They were on their way, and I was not able to cancel the order. I attempted to contact them and could not find their phone number. I texted the number they provided and did not receive a reply. Therefore, I had to pay for a product I did not need.