SimpleGameHostingReviews of simplegamehosting.com

Response from SimpleGameHostingMay 6, 2025

Hey Sam, I'm sorry to hear about your less than stellar experience. I went ahead and refunded your server. It will remain active until the end of the month free of charge. If you decide to renew it, just reach out to us on Live Chat. https://direct.lc.chat/15353502/ Looking at your server, I notice that it is for Minecraft Bedrock Edition and "Allow Cheats" is not active. This can sometimes cause issues when changing server settings as until cheats are enabled, changing things like gamemode cannot be done. If you have any questions, please reach out via Live Chat. A real person is there here to help! https://direct.lc.chat/15353502/ - Nic

Response from SimpleGameHostingApr 23, 2025

Hi there – thanks for sharing your experience, and I’m really sorry to hear it wasn’t a smooth one. We always aim to be as helpful and clear as possible, especially for users who are new to custom modpack setups. While we do try to empower users with guides, it sounds like we missed the mark in making the process feel approachable for you. That’s on us, and we appreciate the honest feedback. If you're still open to it, we’d be happy to take another look and walk you through the steps one-on-one. Just reach out and we’ll make sure someone from the team follows up directly. - Kim

Response from SimpleGameHostingDec 19, 2024

Hey Jordan, I'm very sorry for the less-than-stellar experience you had with getting your Bedrock server setup how you wanted. Unfortunately, in this case, our team tried their best to assist you. However, adding things like add-ons, behavior packs, etc to Bedrock servers can be hit or miss in that many add-ons simply have no server support. This can make getting things perfect difficult. A full refund for your server was issued as requested, and again, I'm very sorry for the sub-par experience you had with your Bedrock server. In the future, checkout a plugin called "Geyser" it allows Bedrock connections on Java servers, which can add much more customizability. If you have anymore questions, please reach out to our team via Live Chat. We're happy to help! https://direct.lc.chat/15353502/ - Nic

Response from SimpleGameHostingDec 5, 2024

I'm sorry to hear you've had issues with your Minecraft server. Based on the information you provided, it sounds like the server was running out of RAM. Our Support Team would be happy to look further into the issue and look to see if there's something else wrong. Pre-generating the world can also help lower RAM usage on the server. We'd be happy to help with that if needed. You can reach our Support Team on LiveChat or in a Ticket from your Billing Dashboard. Best, - Patrick

Response from SimpleGameHostingJan 3, 2025

Hey Viktor, I'm sorry to hear you've had issues with your Minecraft server. Based on the information you provided, it sounds like the server was running out of RAM. Our Support Team would be happy to look further into the issue and look to see if there's something else wrong. Pre-generating the world can also help lower RAM usage on the server. We'd be happy to help with that if needed. You can reach our Support Team on LiveChat or in a Ticket from your Billing Dashboard. Best, - Nic

Response from SimpleGameHostingMay 17, 2024

Hello Swinx, I'm really sorry to hear you feel this way and are upset about our pricing. It's never our intention to cause frustration or disappointment. We strive to provide value through our services, taking into account the costs involved in maintaining high-quality, reliable servers, support, and features that meet our users' expectations, all while staying competitive in the Minecraft server hosting space. However, we understand that our pricing might not align with everyone's perspective or budget, and hearing your strong feelings on this matter is important to us. I'm not able to find your service/purchase, but I encourage you to reach out to our customer support team as we are more than willing to assist you as well as provide a refund if you are unhappy with the service. https://direct.lc.chat/15353502/ It's also worth noting that our service comes with 10 backups, unlimited CPU usage, unlimited storage, and premium support for free without any additional prices beyond the advertised price. All of these features are upsells at other hosts and will cost you more than their listed price, and it is important to consider this when comparing pricing with our competitors. Our goal is to provide premium server with a "what you see is what you get price" meaning no upsells or unexpected charges. Thank you for sharing your thoughts, and again, we apologize for any frustration or disappointment you've experienced.

Response from SimpleGameHostingApr 1, 2024

Hey! I'm very sorry you're having issues with your server crashing. Based on what you said in the review, it seems that your server is running out of RAM. Our support team would be happy to help figure out what else may be causing any issues like that. You can reach out on Live Chat or a ticket for help. - Patrick