SimpleReviews of simple.com

I cancelled my account before the trial period ended and they still processed a $79.20 charge thru my paypal account.

I was reluctant to signup but I did it for £1 and managed to cancel my subscription through the app. At the end of the trial period, simple offered me another couple of months for another £1 and as cancelling was an easy process, I accepted. Little did I know that even though I had another year of free app they charged me as if I had finished my initial trial and not had the extra year. I then reached out and they said to simply cancel the subscription, which I did but the refund never made its way back to me. I'm still trying to get it back!!!

I sent this company two emails asking to end my subscription before the trial period ended as I had to reduce my hours at work and can’t afford the subscription. They did not reply to either emails and have taken the subscription anyway. DON’T sign up for this app.

They should go out of business and be held liable for all the additional charges made. They make it so difficult to cancel so as to collect at least one $79 charge at the end of your one-week trial. If you don't fight them effectively, they will charge you that every quarter. They are piggy-backing on another app with a similar name that has really good reviews. DO NOT ACCEPT A FREE TRIAL FROM THIS COMPANY!

i signed up for the £1 trial but then decided I wanted to cancel before it renewed. I tried to cancel though the app but my premium membership was not showing and it wouldn't restore. I contacted Customer Service explaining the situation and they replied to me within 24 hours confirming that my trial subscription had been cancelled and I would not be charged. I have this in writing from their customer service. Then when the end date for the trial came around I was automatically charged on my credit card for the the full membership amount. I have attempted to get in contact with them twice already requesting a cancellation of the subscription and a full refund of the membership and they are completely ignoring me. I can't see the premium subscription on my account so I can't cancel it myself, which they know. I have had no option but to contact my credit card company to ensure that the issue is resolved and I don't get charged again. I have also reported them to trading standards for their diabolical and fraudulent practices.

Overall I’ve been happy using the app, if for nothing else, as a food and water journal. The only thing I don’t love is some of the reading material they send me right after I eat. I don’t have kids at home, it’s just me. My foods are a little redundant to avoid wasting food items. It’s not likely I’ll try new recipes every week, Simple will just needed to get over my choices. While I do understand the reason for these messages, I wish a user could provide some insight on lifestyle so maybe Simple could cut down on the redundancy of these messages.

Don't answer!! Customer service is terrible.

They trick you to sign up for a wekk for 1 dollar and then you are stuck. A few days after they have drawn 90 dollars from your account and they will not answer your e mails. I had to call the bank and change my card and close the old one since they will keep charging you.