SimonmedReviews of simonmed.com

I have TRIED to use Simonmed for years but they've gotten so bad that I use University Diagnostic Imaging (UDI) when possible.. My experience with Simonmed today is indicative of NUMEROUS issues over 10 years.. I scheduled my appointment and thru messaging, calls and emails they confirmed my scan, UNTIL I was 10 minutes away when they call to say they didn't get my ins.. approved.. So the process will begin anew.. MANY times I've showed for scans only to be told the machine is down and they send mmeto another location or reschedule.. On one occasion, they rescheduled for 2 weeks out and when I arrived they were going to make me pay for both,until I spoke to the office manager.. This company is a clown show run by idiots in clown suits.. It's continuis issues with schedules, equipment or mis management.. Not a few times, but many times.. They don't deserve the business from me or my insurance so I'm going to ask my dr.. to refer me back to UDI.

Location on 46th street and Ray rd in phoenix. Front desk super rude and unprofessional. She made a comment of my picture on my ID (saying my picture looks so much younger than myself) which is not her business. Her job is to verify and also for my Xray first she said 28 $ when I handed my card she changed it to 39. Will not recommend this location to anyone

Terrible. Had to set an appointment before getting price for MRI. Half-an-hour in got a quote of $445. After an hour it went to over $500. Bait and switch.

WISH I COULD GIVE THEM A ZERO. UNPROFESSIONAL. NEED TO SHUT THEM DOWN. HAD MY APPOINTMENT LOCATION ALL SCREWED UP! TOLD ME TO COME TO SAN VICENTE THEN CHANGED IT TO WILSHIRE. I USE TRANSPORTATION. THEN THEY CANCELLED MY APPOINTMENT N WANTED TO RESCHEDULE ME FOR ANOTHER MONTH. NEVER MIND. I WONT BE NEVER GOING BACK. RUN FROM THIS PLACE. THE MOST WORSE MRI IMAGING I EVER BEEN TO

Poor and rude disrespectful at front desk I don’t recommend it to anyone so I went to another company and the service is extremely good and respectful I will never use Simon image ever again since the front desk sucked that bad I wouldn’t use this worthless co

Terrible Customer Service. My husband's doctor referred him to SimonMed for a lumbar MRI and a "sitting" brain MRI (both with and without contrast). We called to schedule the appointment. The scheduler took all of the information we provided and scheduled for 03/10 for the Centennial Hills location. He confirmed everything and said their was be no copay. I asked him to please verify that. He put us on hold for some time and came back and said he confirmed no copay (We had provided insurance information). Issue one: A couple of days before the appointment, we get notified that there is, in fact, a $1000+ copay. Issue two: The day before the appointment, My husband as a missed call from SimonMed asking to call them back. He works graveyard, so by the time he woke called them (around 4:30pm), they were closed. On 03/10, while on the way to his appointment, he got a call from SimonMed saying they just noticed that the doctors notes called for a "sitting" MRI of the brain and that they did not have a machine at Centennial Hills that could perform it. There is only one machine like that and it is at their Craig Rd location. They need to reschedule him. THE FIRST AVAILABLE APPOINTMENT THERE IS 03/31. Seven days AFTER his follow up appoint with the doctor to review the results of these scans. No offer to try to squeeze him in earlier because it was THEIR ERROR. My husband has been living with pain because of possible complications from a spine surgery in October of 2025. These scans are to help get to the bottom of it and now he is being forced to live another month in pain with no possible answers.

Tried to schedule an appoint per doctor's request only to be disconnected on the 1st try with one customer rep and then on the 2nd call to be on put hold for 20 minutes from the 2nd rep. and then told they will call me back. which they never did. I looked at other reviews and wow this company is a joke! I'm now instructing my doctor the find another location.

First, I called to make an appointment. First call, 11 minutes, rep didn't know what Medicare was. Ended call when I didn't know my Provider's address; no appointment. Called a few days later to try again. More than 30 minutes, finally got appointment but told to get provider referral paperwork in. Rep not familiar with preprinted SimonMed referral form given out at Provider's offices. I contacted Provider to fax referral again. This happened over multiple days after 2/6 and still going today, the 20th. Got multiple texts/emails requesting provider referral. Decided to cancel and use Onvida, SimonMed being too high maintenance. Now I get daily texts/emails that, a week later or so, they got referral from provider and I should call Karla to make an appointment. These come daily. I am also getting robo calls to call Karla and press 1. When you call you don't get Karla, just a menu. This is technology gone wild. I'm reluctant to block emails and phone numbers in case I am crazy enough to utilize this imaging in Yuma in future but am getting closer and closer. I wonder how messed up their billing is if the appointment operation is so bad. I feel like I dodged a bullet.