SimonmedReviews of simonmed.com

Absolutely horrible experience with them,do not use them if you can!complete nightmare,and I have great insurance!

Right hand doesn't know what the left is doing. I had to call 5 CSR's yesterday to get my appt booked with the order. All 5 gave me different answers. I have been in their system for at least 4 years and yet one said I didn't have insurance, one said I had to have pre-authorization, all WRONG. Wasn't a problem when I was in last week! Then they called today to schedule the appt I had yeserday and argued with me when I told them I had already been there and completed the exam. Crazy. My head is still spinning.

On 4/29/26, I had a MRI on my hip. I had an appointment, but I still had to wait 45 minutes. My son two weeks prior had an appointment for a MRI at the same location and he had to wait 90 minutes. The wait should not be more than 15 minutes. One month later on 5/29/26, I went to see my orthopedic doctor and he could not pull up the results. He could see all of my past history, but not the MRI work. Results should be available no later than a week after the exam was done. DON'T EVER USE SIMONMED!!!

Schedule my MRI filled out info online and got confirmation and when I arrived was told my mri was canceled because insurance didn't cover. Why couldn't you text or call me. Will never go here again!

I despise Simon Med. EVERY TIME I try them I can never get a procedure scheduled. This time it was for a CT Scan. Called 3 times, each call lasting 30 minutes. They take all my information then tell me it hasn't been approved. FINALLY I get someone to confirm it has been approved by my insurance and schedule it. For the next 5 days I am blasted with auto calls and texts telling me I haven't scheduled yet - 11x per day...I counted. SO I show up this morning and am told that it was not approved and I could self pay! &$^*!! Nope, never will I go to Simon Med again. The level of incompetence is staggering.

I really did not want to give themn1 star I wish there a no star. That is how I rate them. It was an insane experience. I was called 5 times and was told they did not have my insurance info. My Dr's ofc said they did they it to them. They continued to call me eventhough the dr ofc called and gave insurance again and asked to stop calling me they continued. I had an appointment and they called to confirm and to remind me to bring $50 copay. I do not have co-pays and told them. I called my insurance and confirmed a no copay. My insurance rep called them and went over everything and when it came down to it they were asking for $50 over and beyond the insurance plan of nocopay agreement. They agreed to be in their network and accept the total care plan. They were in the wrong to ask for rhe ,$50. That means they are out of agreement with the insurance Co and the plan. I canceled the apt and got another imaging co. They are under investigation by insurance Co and by the Texas state dept of insurance. Wonder how many other people they charged and got away with it

There appointment reps voices have real thick accents they talk fast! Very unacceptable. Rep arguing with me back and forth I just had a brain aneurism. I told her I couldn’t understand her. She getting upset with me!

What went wrong? Just about everything. When I called to schedule an MRI of my spine and an arthrogram for my hip the woman on the phone scheduled it and told me it would only take an hour. I questioned since an arthrogram involves a shot but she said nope it will just take an hour. I sent the order over via text as requested. Two days before the MRI I received notification that my appointment was canceled because they didn’t have approval for my insurance. I called and said yes you do because my doctor got that approval. They then told me oh sorry the problem is that we never received the order with the arthrogram and I said yes you did I texted it to you as you asked and it says arthrogram on there. She proceeded to tell me it did not and I said yes it does and showed them. She went to schedule the appointment for me and she said oh our facility doesn’t handle the arthrogram at all. I said fine cancel I will go to another facility. Then today I received a notification that my appointment had been rescheduled with them. I called to cancel.