tavina H.
I am still waiting for information on…
I am still waiting for information on how to return an item. It's been at least three weeks. I keep getting emails but no one is giving me direct directions on how to return these items. They have very cute pieces on the site, even purchase a pair of sneakers that were cute, however customer service could be better. Also the clothing items or not the material they appear to be online.
Response from SimisiennaMay 4, 2021
Hi Tavina, I'm so sorry to hear that you had a bad experience with your order. Thank you for bringing this to our attention. We try our best to make it simple to communicate with us, as well as return orders through our self service returns center which you can find here: https://simisienna.returnscenter.com/ You are also welcome to email our Customer Happiness team on [email protected] with your order number and email address, and our friendly Customer Happiness reps will be happy to assist you. We also do our best to make sure that the information on the site is as accurate as possible, taking every opportunity that we have to create our own content with as much of inventory as possible in order to clearly show customers what to expect. Thank you so much for giving us a chance and supporting our brand. We are truly sorry that you had a poor experience and are consistently striving to do our best to provide our customers with quality service and products. Please feel free to reach out to our team to help you get that return sorted and we will be glad to assist. With Thanks, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna