SimisiennaReviews of simisienna.com

Response from SimisiennaNov 29, 2021

Hi Mileece, Thanks so much for bringing this to our attention. We are so sorry that your order was not captured correctly and for the overall customer service experience. We would love for you to feel safe and secure when shopping with us, and for that reason we provide the option to create an account when placing an order. This allows our customers to easily manage their orders. However, it seems that your communications may have slipped through the cracks. We would like to refund your order and process your return request. To receive a refund easily and quickly, you can take the items to a Return Bar near you and receive an immediate refund. We will also be glad to provide a return label to assist in sending the items back for a swift refund. Once again, please accept our apology for the poor quality experience you had with us. We strive to do our best to provide excellent quality products and service, and we will continue to do our best to learn and grow from this experience. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaNov 3, 2021

Hi April, Thank you so much for bringing this to our attention. You frustration is understandable and we are so sorry that you have been unable to claim your store credit. Though it is not clear what caused it, it seems there was technical error when the gift card was distributed. However, we have gone ahead and created another one for you, which should be in your inbox already. This one should work and is ready for you to use it. We are investigating why your emails were missed as well, we apologize for that inconvenience. Our Customer Happiness Team is always on standby to assist our customers, so please feel free to reach out to us via our Instagram Page, Web Chat or even Web Form if you would like alternative ways to reach us. Thanks for shopping with us, and we hope that you would still be willing to give us another shot. We aim to please and will do our absolute best to ensure that you enjoy both your clothing and the service from Simisienna. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaNov 2, 2021

Hi Robyn, Thanks so much for bringing this to our attention. We're so sorry that you have yet to receive your bucket hat and have made it a priority to follow up and fast track your order. We have had a few shipping delays due to unforeseen circumstances, so there may be a few items that arrive a bit later than others, however we are working hard to process the remaining backlog. Our Customer Happiness Team will reach out to you with an update as soon as possible, and we will do our level best to make sure that your order is shipped over to you quickly. We truly appreciate your support and want to make sure that all our customers experience quality service when shopping with us. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaNov 3, 2021

Hi Melanie, Thanks so much for bringing this to our attention. We realize that experiences such as this can really kill the excitement of purchasing beautiful new clothes, and for that we are so sorry. Looking back, it seems your order was affected by a shipping delay issue that occurred due to unforeseen circumstances on our side, which would explain the delay. However, we have since resolved that and are now looking forward to smooth sailing on our orders going forward. We know that at this point there is little we can do to change your past experience with us, but we do hope that you would give us another chance (we sent you a token of our apology via email). Delays such as the one you experienced are not common for us and we strive to always provide excellent quality service. Check out our reviews to hear from other shoppers: https://simisienna.com/a/review/all Thanks for shopping with Simisienna, we would love to get another shot to show you how great the experience can be. 😊 With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJul 1, 2021

Hi Sandyha, Thanks so much for your honest review about your experience. I'm so sorry to hear that you were not happy with the quality of your order. We absolutely understand your feelings of frustration as we, too, have experienced something of this sort when ordering online. We do feel genuinely sorry for the inconvenience you had went through with this order. With regards to shipping, unfortunately due to the fact that we cover the shipping cost of the item in order to provide free shipping, we are unable to cover the cost of returns. However, you are more than welcome to reach out to Jessica, our highly competent Customer Happiness Representative who is currently assisting you, to follow up on the status of your return. As per the items of poor quality you've received, we're happy to tell you that we grant refunds, no questions asked, for items that did not satisfy our customers. You can rest assured we will inform the suppliers responsible for the incident and will be added to the list of suppliers we will possibly be cutting off of our business. We are looking forward to a better future with you. We know this has been stressful for you, but we see this as an opportunity for growth. Thank you for supporting us and allowing us the opportunity to grow and improve. —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJun 28, 2021

Hi Chestina, Thanks so much for your honest feedback, and for bringing this to our attention. I've had a look and it seems your order for the Breathable Sneakers had been delayed in production due to a technical issue at the manufacturer. However, we have since rectified the issue and your order is in production and on it's way to you as we speak. Please kindly note that your order is currently being fast tracked and should be shipped anytime soon. We understand that you were looking forward to receiving your order before you left on holiday and for that we immensely apologize for the delay. We have made sure to correct the issue that caused your items to be delayed in the first place and will do our best to ensure that you receive your order as soon as possible. We'll be sure to send a tracking link and updated shipping information as soon as your order ships out. Thanks so much for your patience as we work to get this sorted for you. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJun 9, 2021

Hi Robin, Thank you for sharing your feedback. We are proudly Black owned and our headquarters are out in New York City. Our products are a combination of custom designs created under the Simisienna brand as well as high quality athleisure products from our partner artisans and manufacturing partners. Please rest assured that we take quality control very seriously and always make sure to work with high quality manufacturers for all of our items. However, should you find that the quality of the item you ordered is not to your liking, you are more than welcome to send it in for an exchange within 30 days of receipt and we will gladly send you a replacement pair at no cost to you. You can find our Returns Center here: https://simisienna.returnscenter.com/ or email us at [email protected] and one of our Customer Happiness Reps will gladly assist. With Thanks, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJun 8, 2021

Hi there! Thank you for being honest with your experience with us. We would like to sincerely apologize for the less than impressive quality items you had received from us. We always do our best to ensure that our customers get great service and quality items, so our Returns and Refunds policy allows us to either exchange your order or provide you with a refund if you are not happy with the quality of the items as long as the return is within 30 days of receipt of your order. You can opt to do that yourself through our Returns Center here: http://simisienna.returnscenter.com. Alternatively you can always email our Customer Happiness team to assist you at [email protected] with your order number and we can get that sorted for you. I know that your experience was less than ideal, however we want to at least make the experience a little better for you. We are hoping to hear back from you again soon so we can sort the problem out. With Thanks, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna