Cheated
Dodgy AF company. Delay techniques. Anything but address the issue.
After more than a week (and they promised to get back within one business day) and a few emails to the company requesting for a refund and not hearing anything, (while i get more and faster responses on trustpilot from Similarweb which is making a feeble attempt to save their reputation with excuses like not having my email address earlier (an absolute lie - read my other review)), i finally got a response to my email. Guess what it says? "After reviewing your request, it looks like we’ll need assistance from our Billing department to address it. I’ve forwarded your inquiry to them and will update you as soon as we hear back." EXCUSE ME? I have already detailed my issue to them more than a week ago. I have also detailed my issue here. They are making it sound like they are hearing it for the first time. And now they have passed the buck to another department and we are at their mercy, as they need to "hear back". C'mon? I was not born yesterday. First they ignore customers' request for refund (which angry customers are asking for. Why? Because they were duped into thinking they no longer had a valid subscription when they actually had one. but it was hidden from them), and Similarweb keeps ignoring these customers for as long as they can. When customer gets fed up, and comes here to complain, Similarweb responds quickly with lies. And now, after more than a week, they finally give a patronising reply to my requests made more than a week ago asking for more time. Similarweb just want to customers to give up and forget. I think this is how Similarweb actually makes money. From duping customers and pocketing the money when customers give up and forget. No honour in this company at all. SCAM! don't sign up for the trial!
Response from SimilarwebMar 18, 2025
Hi there, We’d like to confirm that our billing department has issued your refund. The process typically takes between 7 and 14 days. We sincerely apologize for the frustration this caused you. Best, The Similarweb Team