SimilarwebReviews of similarweb.com

I have serious problems with clientes for missing data

Product dosent work

SCAM is written in ALL CAPS when a company collects personal data using a 10-step wizard and then, only then, ask you to pay $200!

Cancelled but still charged? Apparently no refund offered as part of there refund policy? Pretty harsh, signed up for a 7 day trial, wasn't for me at the moment, now it will never be.

I was a loyal Rank Ranger customer for many years. Then, without real choice, I was forced to switch to Similarweb—a tool with far fewer capabilities. For example, instead of unlimited keyword history retention, I now only get 6 months of data unless I pay significantly more. I’ve always had the feeling Similarweb bought Rank Ranger mainly for the customer base. Many Rank Ranger clients were perfectly happy and had no need for Similarweb. Now they are being pushed into switching by pulling the plug on Rank Ranger completely. There’s a reason we chose Rank Ranger back then and not Similarweb—management made a huge mistake here. It’s like forcing an Adidas fan to suddenly become a Nike fan: the products are different, the fit is different, and the customer made their choice for a reason. Communication during this process was terrible: the first “notice” I saw was just a pop-up with a one-hour webinar, no clear guidance. They refused to help migrate my own data stored in their system—and even if I did migrate it, I’d still be stuck with only 6 months of history unless I paid extra. Switching to their tool, migrating all historical data, and recreating every client report would have cost my agency around $10,000 in time alone. Most companies won’t even understand the massive impact of this change—and that’s without even talking about all the valuable historical data that will now be lost. I have since moved my company and all my clients to another tool. The arrogance from Similarweb is staggering—one of their sales reps even emailed me saying he “doesn’t like being threatened” after I simply said I would write a bad review about how they handled the migration. Never again will I use Similarweb for myself or my clients. This is not how you treat long-term, loyal customers.

All the website traffic data was incorrect! It only reflected one-hundredth of the actual numbers shown in Google Analytics.

Entrei no site para ver um dado, pediram meu cartão e agora recebi uma cobrança individa! Já enviei solicitações, dizem que vai ser enviado ao setor financeiro, mas não respondem mais e nem reembolsam! quero uma solução JÁ e assim evitaremos processos judiciais. Quero meu reembolso integral! Ticket ID: 1490223

This is urgent – Similarweb, reply and resolve this now! I was charged USD 99 by Similarweb on August 1, 2025, even though I have NEVER registered an account with them or used any of their services. I only use one email address and I even tried registering today to confirm – there is no account linked to my email! This is clearly an unauthorized transaction. I am a student with very limited financial resources, and this unexpected charge has caused me serious hardship. I contacted Similarweb support immediately on August 2, 2025, with full details and proof (bank statement screenshot), but I have received NO response after several days. Here my ticket ID is #1489989. This situation is unacceptable. I expect an immediate investigation, confirmation that no account exists under my details, and a full refund of USD 99. Please contact me immediately I urge Similarweb to take responsibility, respond promptly, and resolve this fraudulent charge. Very disappointed. Be careful – unauthorized charges and no customer support response!