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UPDATE - RESOLVED -a fraudulent charge showed up on my…
UPDATE Dec 22- I received a prompt response to this review as all can see. I did use the email provided. My inquiry was forwarded to the billing department & I received an email would be reversed. Indeed the reversed charges showed in my account within days. I am pleased & grateful with the quick response & resolution; however, I would be remiss to the community here if I did mention that no reason for the original charge was given. Since I have never none any business with this company, I still have no idea how they had access to my credit card information. dec 2 - a fraudulent charge showed up on my Visa for nearly $500. I had my Team check and we have never done business with this company before. I went online to try to find out you know from the merchant what was going on? They have offices all over the world, but not one single phone number only a web form to talk to sales. I don’t care what trust pilot says that’s a scam
Response from SimilarwebDec 3, 2024
Hi there, Thank you for reaching out and letting us know about your unfortunate experience. We sincerely apologize for any inconvenience you encountered. Here are your options for contacting our support team, who will come back to you directly on this matter: - Through the platform after logging in - Send an email to [email protected] - Fill out the form on our website: https://shorturl.at/fkgHK They'll make sure to take care of your request properly. Best regards, The Similarweb Team



