SimilarwebReviews of similarweb.com

Signed up for a free trial on May 28, 2026. On June 2 I received an automatic renewal notice for $499 due on June 4. Immediately tried to cancel. The cancel button loads briefly then grays out completely with "Something went wrong. Please try again." The billing page shows an internal backend error: "This account does not have a valid Zuora account associated." The Delete Account option recommended in their own support guide doesn't exist on my account. Tested on 3 devices, 2 networks, a VPN. Every other page works perfectly. Only the cancellation pages are broken. Their AI support bot stopped responding when shown the backend error screenshot. Filed support ticket #1517524 with no human response. * This is not a one-off bug other Trustpilot reviewers report the exact same frozen cancel page before their trial ends. SimilarWeb even responded to one saying they'd "simplify the free trial cancellation process" — yet here we are. Filed an FTC complaint. Report #202408814. Date of experience: June 2, 2026

I subscribed to the monthly package for sales intelligence. I was assigned 1000 credits. I did a search against which no result was displayed however 10 credits were deducted. Then i performed similsr search on another page and it displayed around 40 companies data. I tried to export it to excel and it took 500 credits .whooooshhhhh.. and the cherry on top, the exported file didnt have complete data, rather half of it. With this experience, not a recommended sales tool. You can hire a freelancer who can do internet searches and extract data for you.

so use less and not working i test it on this angi.com

Went out of my way to literally stop what im doing with my day and leave a one star because of how digustingly deceive their onboarding is.

I’m giving Similarweb 1 star. The service quality is poor and the data is often inaccurate, which makes it hard to rely on for any serious decision-making. On top of that, after our annual contract ended, they kept trying to charge our card repeatedly despite clear communication that we were not continuing the cooperation. That behavior is unacceptable. In my view, this is very close to scam-like practices. That said, if you still decide to work with them, one thing worth noting: their pricing is highly negotiable. It’s surprisingly easy to push the cost down — even significantly (we managed to reduce it by up to 20x).

tijd verspilling

I signed up for the trial service and put a calendar reminder in to cancel the day before the trail was due to end (in case I didn't find the service helpful). I logged on and cancelled on that day, and I never logged back on. I was subsequently charged $350 on two occasions for consecutive months. I tried to call SimilarWeb which is hard enough. When I managed to speak with someone I explained the situation and my point was, even if the cancellation did not process properly due to a system error, it is obvious I thought it was cancelled as I have not logged on or used the service since. I was told they would look into it. Then I had 2 seperate unconnected people call me. The first said it is unlikely they would refund. The second said they could see my point, they had checked I had not used the service, and that I would likely get a refund. Then, radio silence. This kind of behavior is known as 'rent seeking' in tech circles. The system is design to make it easy for you to sign up and very hard for you to cancel. Not a good look for this company. Steer clear.

API usage unavailable even at price plans of six thousand a year. Chat support absolutely terrible, unable to actually write a conversation, just generic messages constantly, unable to speak to a human being.