SimilarwebReviews of similarweb.com

Response from SimilarwebJul 5, 2022

Hi Matthew, sorry to hear about the disconnect on your core use case. I'm checking into your account with your account manager to figure out how to best resolve the problem—stand by. If you have any questions in the interim, feel free to email us at [email protected].

Response from SimilarwebMay 3, 2022

Per the support request you opened on the same day you wrote this review, we confirmed that you did receive multiple emails about your subscription, and were nevertheless happy to process a refund given your situation. We're happy to report that this was resolved successfully.

Response from SimilarwebMay 3, 2022

We strive to be responsive to all customers, and it sounds like we're missed the mark here. We don't have enough information to identify your request in our systems. If you write us at [email protected], we'll be able to both prioritize your request and help ensure all users receive timely responses. Thanks.

Response from SimilarwebMay 3, 2022

We're glad you found Similarweb to be useful for your project. We've since tweaked some of our automated marketing flows to be less intrusive—thanks for the feedback.

Response from SimilarwebAug 17, 2021

Hi there, many thanks for leaving us your review. The team have been investigating your case so we can work out where the issues have arisen in the support and communication process. We are making constant improvements to how we provide support to customers and we take every complaint seriously. Your feedback is actively helping us to improve every interaction we have with our customers, so we appreciate you taking the time to let us know your thoughts. In the meantime, if you need help connecting Google Analytics we have a detailed help article here that also provides a step by step and FAQ on anything that might be causing you trouble: https://support.similarweb.com/hc/en-us/articles/208420125 Please let me know if this solves your problem. Thanks, Owen

Response from SimilarwebJul 7, 2021

Hi Suresh, we're sorry to hear you've experienced some issues with our data interpretation. We're very proud of our data set, being one of the most fershest, accurate and reliable traffic data sets on the market - so any complaint around this is taken seriously. We are one of the only traffic intelligence providers that bases there data on a mix of real user behaviour, 3rd party data, direct measurement and more - rather than just scraped data, so you and our customers can be rest assured that our insights are trustworthy. For more information on Similarweb data vs Google Analytics data we have created a Support article: https://support.similarweb.com/hc/en-us/articles/360001638917-Similarweb-vs-Google-Analytics ...and we also have more explanations on our Data methodology here: https://support.similarweb.com/hc/en-us/articles/360001631538#UUID-161d3620-5125-b5f8-2a66-8fc8e9b85a21 If there's anything we can do to help interpret the data further for you then please let us know - we want you to make the most of our insights and solutions. Regards, Owen